{"id":1385778,"url":"https://alion.io/job/aire-serv-customer-service-representative","title":"Customer Service Representative","company":{"id":1818629,"name":"Aire Serv","domain":"aireserv.com","url":"https://alion.io/company/aireserv-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":62,"open_postings":275,"ghost_share":0.633,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arcadia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T06:08:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-28T00:49:49Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":75},"description":"Customer Service Representative - HVAC\nAire Serv of Pasadena - Arcadia, CA\n$22-$24/hour + Uncapped Commission\nAre you great with people, organized under pressure, and naturally good at keeping things moving?\nAire Serv of Pasadena is looking for a Customer Service Representative to join our growing team. This is not just a position answering phones-you will play an important role in creating an exceptional customer experience, booking appointments, coordinating our service team, and helping our company grow.\nIf you are energetic, dependable, comfortable talking with customers, and enjoy working in a fast-paced environment where your performance is recognized and rewarded, we would love to meet you.\nHVAC or home-service experience is a plus, but we are willing to train the right person.\nCompensation\n$22.00-$24.00 per hour, depending on experience\nPLUS uncapped commission and performance-based earning opportunities.\nThe more effectively you help customers, book opportunities, and contribute to company goals, the greater your earning potential.\nBenefits\nWe offer:\nMedical insurance\nDental insurance\nVision insurance\n401(k)\nPaid training and professional development\nCareer advancement opportunities\nPerformance-based commission with no earning cap\nA stable, established company with opportunities to grow\nWhat You'll Do\nAs our Customer Service Representative / Dispatcher, you will be one of the first people our customers interact with and an important part of our daily operations.\nYour responsibilities will include:\nAnswering incoming customer calls professionally, warmly, and confidently\nListening to customers' needs and helping them determine the appropriate next step\nScheduling service, maintenance, and installation appointments\nBooking incoming leads and maximizing appointment opportunities\nCoordinating and dispatching service calls to technicians\nCommunicating schedule updates with customers and field team members\nFollowing up with customers regarding appointments, estimates, and service needs\nMaintaining accurate customer and appointment information in our system\nHelping prioritize calls based on urgency, geography, technician availability, and customer needs\nProviding outstanding customer service when handling questions or concerns\nIdentifying opportunities to offer maintenance plans, additional services, or other solutions that benefit the customer\nSupporting the office and operations team as needed\nWho We're Looking For\nYou may be a great fit if you:\nGenuinely enjoy helping and talking with people\nHave a friendly, professional, and confident phone presence\nAre highly organized and detail-oriented\nCan manage multiple priorities without becoming overwhelmed\nCommunicate clearly and professionally\nTake ownership instead of waiting to be told what to do\nAre dependable and punctual\nWork well as part of a team\nAre comfortable using computers and learning new software\nEnjoy working toward measurable goals\nAre motivated by opportunities to earn more based on performance\nPreferred Experience\nCustomer service or call-center experience\nScheduling or dispatching experience\nAdministrative or office experience\nHVAC, plumbing, electrical, property management, or other home-service experience\nHome-service experience is preferred but not required. We are happy to train a strong customer-service professional who has the right attitude and aptitude.\nWhy Aire Serv?\nAire Serv is a nationally recognized heating and air-conditioning company with more than 200 locations throughout the United States and Canada.\nAt Aire Serv of Pasadena, we are building a team of professionals who care about doing excellent work and taking care of our customers.\nOur values are simple:\nRespect. Integrity. Customer Focus.\nWe want team members who take pride in what they do, want to continue developing professionally, and are looking for a company where strong performance can lead to greater responsibility, compensation, and career opportunities.\nReady to Join Us?\nWe are actively interviewing. Apply today.\nIf your experience looks like a good match, our hiring team will contact you to schedule the next step.","description_format":"text","description_chars":4137,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Smart Home Devices","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-28T10:12:39Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.286,"p_room":0.36,"age_days":75,"expected_fill_days":40,"reasons":["conf:17","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/aire-serv-customer-service-representative","json_url":"https://alion.io/job/aire-serv-customer-service-representative.json","meta":{"generated_at":"2026-10-28T02:16:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3052,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1818629},"rest":"https://alion.io/mcp/rest/get_company?id=1818629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faire-serv-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faire-serv-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faire-serv-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aire-serv-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faire-serv-customer-service-representative"}]}