{"id":3096276,"url":"https://alion.io/job/aires-client-service-manager-2","title":"Client Service Manager","company":{"id":1232,"name":"Aires","domain":"aires.com","url":"https://alion.io/company/aires","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":303},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-22T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T14:07:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.\n\nWe Have…\nAn award-winning technology platform, built in-house, that aligns with the future state of Global Mobility\nA strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%\nA high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development\nA comprehensive benefits package, including a 401K match\nRemote work environment - Candidate must be located on the West Coast. Relocation assistance is not provided.\n\nAn excellent career opportunity is currently available for a Client Service Manager reporting to the Aires West Coast Region. \nThis exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience.\n\nPosition Responsibilities:\nManages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships.\nCollaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results.\nUtilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.\nProvides training to new and existing team members on client specific policies and processes.\nProvides strategic guidance to help clients achieve their mobility objectives by leveraging Aires’ technology, products and services.\nProactively monitors client programs, project outcomes, and overall satisfaction.\nLeads implementation and client transition process for low to moderate volume clients.\nDelivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers.\nDrives business and strategy review process.\nApplies retention and recovery strategies to retain longstanding client relationships.\n\nRequired Qualifications:\nHigh School Diploma/GED required, Associate’s or Bachelor’s degree preferred.\nMinimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate. \nCertified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus. \nExemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions.\nMust be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed.\nMust be willing to work west coast (pacific time) hours.\n\nAdditional Qualifications:\nExcellent customer service and administrative skills\nComputer literacy with MS Office products, and ability to grasp proprietary software\nDemonstrated ability to manage multiple competing tasks\nAbility to follow policies and procedures\nCan-do attitude\nGenuine desire to help others\nTeam oriented mindset, with a strong sense of care and urgency\nDesire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.","description_format":"text","description_chars":3538,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-22T16:17:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/aires-client-service-manager-2","json_url":"https://alion.io/job/aires-client-service-manager-2.json","meta":{"generated_at":"2026-10-25T14:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1232},"rest":"https://alion.io/mcp/rest/get_company?id=1232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faires-client-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faires-client-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faires-client-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aires-client-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faires-client-service-manager-2"}]}