{"id":1424361,"url":"https://alion.io/job/airgas-customer-experience-representative-collections","title":"Customer Experience Representative (Collections)","company":{"id":1832422,"name":"Airgas","domain":"airgas.com","url":"https://alion.io/company/airgas","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":56,"ghost_share":0,"stale_share":0.696,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Gmail","optional":true},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-11-09T02:35:59Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":104},"description":"R10094073 Customer Experience Representative (Collections) (Evergreen) (Open)Location:\nTulsa, OK - W. 7th St. - Management - Central BSCHow will you CONTRIBUTE and GROW?\nAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.At Airgas, we RESPECT, HONOR and VALUE diversity.\nAirgas is Hiring for a Customer Experience Representative - Tulsa, OK!\nWe are looking for you !\nHybrid Schedule\n\nComprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.\n\nSupport for Parents: We offer up to 14-week paid child birth benefits to support growing families.\n\nFuture Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.\n\nEarly Access: Your benefits start after just 30 days of employment\n\nRecruiter: Sophia Harris |  | (656) 263-5716 (Call/Text)\nAs a Customer Experience Representative (CXR), you won’t just be managing accounts-you will be a trusted advisor and a vital consultant dedicated to nurturing strong, productive customer relationships. If you are looking for a role that values collaboration, emotional intelligence, and proactive leadership, this is your opportunity to shine.\nNurture and coordinate an assigned portfolio for a healthy portfolio balance, ensuring accurate and timely web-based billing and account reconciliation.\n\nProactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and building alignment on payment solutions.\n\nInitiate comprehensive Accounts Receivable (A/R) review, research, and resolution. This involves monitoring Days Sales Outstanding (DSO) and aging reports, thoughtfully guiding credit parameters, and evaluating customer A/R to identify accounts needing additional support, doubtful accounts, and write-offs.\n\nPrepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with essential billing insights.\n\n________________________\nAre you a MATCH?\nRequired Qualifications:\nHigh School Diploma or equivalent.\n\nA \"client service\" orientation that views collections as a supportive business function rather than an adversarial one.\n\nExceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.\n\nCore Competencies: Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time-sensitive environment.\n\nMust be able to operate in a drug-free workplace.\n\nPreferred Qualifications :\nExperience with SAP and/or ERP systems.\n\nCommercial collections experience with a proven track record of success.\n\nBilingual skills (Spanish)\n\nProficiency in Google Workspace (Sheets, Docs, Gmail, Meet, etc.)\n\nGeneral understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.\n\nFamiliarity with hardgood products and branch/plant operations is highly valued.\n\n________________________\nBenefits\nWe care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.\nAdditionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.\nAssociates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.\n_________________________\nYour DIFFERENCES enhance our PERFORMANCE\nAt Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.\nWe welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.\n_________________________\nAbout Airgas\nAirgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.\nAirgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.\nJoin us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.\n_________________________\nEqual Employment Opportunity Information\nWe are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.\nAirgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.\nAirgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at .\n_________________________\nCalifornia Privacy Notice","description_format":"text","description_chars":7303,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-28T23:16:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9 · green card filings: 2","filings_12m":9,"filings_prev_12m":9,"green_card_filings_12m":2,"median_offered_wage_usd":126591,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.29,"p_room":0.28,"age_days":104,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/airgas-customer-experience-representative-collections","json_url":"https://alion.io/job/airgas-customer-experience-representative-collections.json","meta":{"generated_at":"2026-11-09T11:10:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832422},"rest":"https://alion.io/mcp/rest/get_company?id=1832422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairgas-customer-experience-representative-collections"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairgas-customer-experience-representative-collections"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairgas-customer-experience-representative-collections"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airgas-customer-experience-representative-collections\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairgas-customer-experience-representative-collections"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1424361}},{"tool":"search_jobs","arguments":{"company":"airgas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1424361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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