Junior Operations Specialist - Airline Operations

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

Whether you are launching your career or taking the next step in your professional journey, here is your opportunity to make an impact in the travel industry! Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation. As a Junior Operations Specialist in Airline Operations, you will manage claims end-to-end and help passengers get the compensation they rightfully deserve.

Location: Gdańsk

Working model: Hybrid

Salary: 5500 - 6000 PLN gross/month + monthly performance bonus

Please submit your application in English.

What you’ll own:

• End-to-end claim management: Conduct initial claim assessments, collect and verify case documentation, and maintain database accuracy with high attention to compliance.
• The airline relationship on your cases: following up, verifying responses, and chasing payment on approved claims.
• Operational performance: Maintain high standards of quality and efficiency in a fast-paced environment, taking initiative to solve obstacles in individual cases.

What success looks like after your first 3 months:

In your first 90 days, you'll go from learning the airline claims process to independently managing a full caseload - assessing claims, submitting them to airlines, and pushing them through to payment. By month four, you'll be hitting the same performance, quality, and customer satisfaction bar as the rest of the team, and you'll understand the airline industry's compensation rules better than most people who fly every week.

Requirements

What sets you apart:

• You're fluent in English and comfortable communicating clearly, even when a case gets complicated
• You're genuinely motivated to help people, not just process tickets
• You pay attention to detail and follow procedures without needing to be told twice
• You stay organized and level-headed when priorities shift fast
• Prior back-office experience helps, but curiosity and drive matter more - we'll teach you the rest

Benefits

Perks & benefits:

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.

Why AirHelp?

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!