Senior Technical Account Manager

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices- apps, websites, email, SMS, wallets and more. 

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About the Role

You’ll be a trusted technical advisor and advocate for some of Airship’s largest and most complex enterprise clients. With deep knowledge of our platform and the digital marketing landscape, you’ll guide clients through advanced integrations, provide strategic insights, and help them get the most out of Airship’s technology. You’re a natural problem-solver who thrives on complex challenges, enjoys mentoring others, and knows how to communicate technical concepts to any audience, from developers to the C-suite.

What You'll Do*

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
• Drive strategic technical account planning and lead regular business reviews with clients
• Provide expert guidance on complex product integrations, architectural best practices, and system optimization
• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
• Author advanced documentation, best practice guides, and technical content to enhance the customer experience
• Contribute to the development and implementation of Technical Account Management policies and procedures
• Use AI tools to drive efficiencies, automate processes, and anticipate customer needs, helping your clients stay ahead of the curve

*Duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.

What We're Looking For

• 7+ years of technical, client-facing experience working with enterprise accounts
• Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language
• Strong knowledge of APIs and complex system integrations
• Familiarity with Linux and/or Mac OS X command line
• Comfort working with iOS and Android mobile platforms and their development tools
• Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments
• A track record of success mentoring and supporting team members
• Proven ability to build relationships with a wide range of stakeholders, including marketers, technical architects, and executive leadership
• Excellent written and verbal communication skills, with the ability to present complex technical topics to diverse audiences

We'd Be Delighted If You Also Have

• Proficiency in Spanish, and/or Portuguese (written and spoken)
• Experience with digital wallet platforms like Apple Wallet or Google Wallet
• Advanced knowledge of email and SMS compliance and configuration
• Relevant industry certifications

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. 

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Starting Pay Range: $100,000-$125,000 USD per year

This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success. 

Benefits & Perks

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off 
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!

AI in Recruiting

We use artificial intelligence tools in our recruitment process as decision-support tools only. Airship's People Operations team reviews all AI-generated scores and recommendations before making any hiring determination. No applicant is rejected solely on the basis of an AI-generated output. Depending on your location, you may have the right to request human review of any AI-assisted employment decision or to opt out of AI evaluation. To make a request or learn more about how we use AI in hiring, contact [email protected] or visit airship.com/legal.

California residents can view the CCPA disclosure notice here.

** Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.