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Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.\nAnd now, we are looking for a Senior Technical Support Specialist who is prepared to contribute to the next chapter of our company's growth.\nWhat you'll be working on:\n- Handle complex web support cases for enterprise and sales-assisted accounts\n- Lead and participate in client calls with Tier 1 accounts independently\n- Collaborate with GTM team (Sales, CSM) on escalated enterprise issues\n- Identify, document, and escalate product bugs and feature requests to engineering and product team\n- Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows\n- Ensure timely follow-up and resolution on all assigned cases within SLA requirements\n- Maintain clear and professional written communication with customers throughout the full case lifecycle\nWhat we expect from you:\n- Education: Bachelor's degree or equivalent practical experience\n- Experience: 3+ years in B2B SaaS support, minimum 2 years with enterprise / Tier 1 accounts\n- Language: English - fluent, professional level for written and verbal client communication\n- Technical: Familiarity with APIs, integrations, SaaS platforms; 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