{"id":3679567,"url":"https://alion.io/job/airtel-uganda-consumer-protection-coordinator","title":"Consumer Protection Coordinator","company":{"id":177212,"name":"Airtel Uganda","domain":"airtel.co.ug","url":"https://alion.io/company/airtel-uganda","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T11:14:41Z","employer_posted_date":null,"last_verified_at":"2026-11-03T11:14:41Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Why Airtel Africa?\n\nAt Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.\nWe champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.\nBy choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.\n\nAirtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.\n\nResponsibilities\n\nBACKEND OPERATIONS – PARTNER AND CUSTOMER SUPPORT\n\nPerform daily reconciliations on key services including TIPS, Government payments and any services deemed to be critical for the period and addressing exceptions for all partners\n\nResolving transactional customer queries escalated from Customer service channels – level 2 escalation after CX back office, such queries as customer deducted service not provided\n\nMonitoring transactions for key services through dashboard to pick exceptions and proactively communicate and address any exceptions\n\nCustomer queries resolution SLA monitoring\n\nCustomer service Quality assurance monitoring\n\nBACKEND OPERATIONS – FROZEN BALANCES MANAGEMENT\n\nDaily monitoring and trending clearing of Ambiguous Transactions and analyzing trend to ensure proactive resolutions to ease customer pain\n\nCommunicating with 3rd parties ambiguous transactions for confirmation\n\nAmbiguous transaction settlement\n\nInitiating TIPS transaction reversals in TIPS portal\n\nInitiating transaction reversal in AM web GUI\n\nWorking with CX to ensure all initiated settlements and reversals are approved within SLA\n\nAttend frozen balance related queries from vendors and investigating variances due to frozen amounts\n\nPRODUCT DELIVERY AND CHANGE IMPLEMENTATION INCLUDING UAT\n\nPerforming and sign-off UAT on changes where applicable\n\nLevel 2 escalation on system related matters from CX Back office\n\nSupport ticketing management for issues raised\n\nVendor support SLA management\n\nBACKEND OPERATIONS – FINANCE SUPPORT\n\nDaily reconciliation for interoperability and Banks\n\nInvestigation reconciliation exceptions for billing purposes\n\nAddress sweep related queries from Finance and 3rd parties.\n\nQualifications\n\nEducational Level \n\nAdvanced Diploma/ Bachelor’s degree or educational qualification preferably with a major in Business / Finance or IT\n\nRelevant Experience\n\n3 years’ work experience at least 1 years MFS experience\n\nAt least 1 years MFS experience Ability to perform end to end financial reconciliations and quickly identify and associated issues\n\nAbility to perform end to end financial reconciliations and quickly identify and associated issues\n\nAbility to work well & deliver as part of a virtual team\n\nAbility to communicate issues/concerns and recommend corrective course of action","description_format":"text","description_chars":3016,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T12:26:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["seen:5","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/airtel-uganda-consumer-protection-coordinator","json_url":"https://alion.io/job/airtel-uganda-consumer-protection-coordinator.json","meta":{"generated_at":"2026-11-09T15:54:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177212},"rest":"https://alion.io/mcp/rest/get_company?id=177212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairtel-uganda-consumer-protection-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairtel-uganda-consumer-protection-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairtel-uganda-consumer-protection-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airtel-uganda-consumer-protection-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairtel-uganda-consumer-protection-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3679567}},{"tool":"search_jobs","arguments":{"company":"airtel.co.ug","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3679567},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}