{"id":1724251,"url":"https://alion.io/job/airtron-customer-service-representative","title":"Customer Service Representative","company":{"id":3868128,"name":"Airtron","domain":"airtron.com","url":"https://alion.io/company/airtron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":19,"ghost_share":0,"stale_share":0.053,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T19:44:15Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on-and we're looking for team members who share that same commitment to serving others and doing the job right.\nAt Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.\nThe Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.\nEssential Duties/Responsibilities*:\nAnswers phones, schedules customers and assists customers with any/all inquiries.\nProvides customer services relating to sales, sales promotions, installations and communications.\nTakes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.\nManages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.\nMakes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.\nEnsures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.\nFollows location initiatives and proactively informs and educates customers.\nMakes recommendations and in some cases develops improvement plans in response to customer surveys.\nFollows all company policies and procedures, including but not limited to safety.\nOther duties as assigned.\nMinimum Requirements:\nHigh School Diploma or GED.\n2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.\nGeneral computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.\nMust be able to communicate in English effectively, both verbally and in writing.\nValid driver's license required.\nAbility to work overtime with little notice*;*weekends hours may occasionally be required.\nPreferred Qualifications:\nCompleted college course work.\nAdditional Knowledge, Skills and Abilities:\nCustomer service mindset.\nAbility to work independently and as part of a team.\nExcellent written and verbal communication skills.\nAble to work in a fast-paced environment.\nStrong organizational skills, attention to detail and the ability to multi-task.\nWillingness to learn and be a part of a team.\nPositive attitude and a team player.\nRelated work experience may be substituted for education\nAbility to build positive relationships with customers, both internal and external.\nWillingness and ability to work collaboratively with all levels of the organization.\nSafety mindset and acceptance of a safety culture.\nOnsite- Open office environment.\nFast-paced environment.\n***Working Conditions:\nPhysical Requirements:\nMust be able to lift/move up to 20 pounds frequently.\nFrequently performs tasks requiring bending at the waist, kneeling or crouching.\nMust be able to adhere to long periods of standing, walking or sitting.\nAbility to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.\nWith natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.\nAbility to express or exchange ideas by means of the spoken word to impart oral information to others.\nAbility to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.\nMust be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.\nAirtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAirtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.","description_format":"text","description_chars":4935,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-02T21:39:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":13,"expected_fill_days":89,"reasons":["conf:10","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/airtron-customer-service-representative","json_url":"https://alion.io/job/airtron-customer-service-representative.json","meta":{"generated_at":"2026-10-13T09:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868128},"rest":"https://alion.io/mcp/rest/get_company?id=3868128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairtron-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairtron-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairtron-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airtron-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairtron-customer-service-representative"}]}