{"id":3104358,"url":"https://alion.io/job/airtron-dispatcher-1","title":"Dispatcher-1","company":{"id":3868128,"name":"Airtron","domain":"airtron.com","url":"https://alion.io/company/airtron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":21,"ghost_share":0,"stale_share":0.048,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-22T18:30:46Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T04:23:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on-and we're looking for team members who share that same commitment to serving others and doing the job right.\nAt Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.\nAirtron Heating and Air has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.\nWe are currently seeking a Dispatcher for our Dallas location!\nJob Summary:\nThe Dispatcher will provide operational support by scheduling and dispatching field service employees to customer homes as well as partnering with customer service representatives and management and completing all applicable administrative duties.\nEssential Duties/Responsibilities*:\nRoutes service calls and provides scheduling advice to technicians and customers.\nPromptly and effectively communicate with customer services representatives, technicians, and management.\nProvide administrative assistance to other departments which have cross over in the Service department.\nAnswering phones, schedules customers and assists customers with any/all inquiries as needed.\nManages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.\nEnsures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.\nFollows all company policies and procedures, including but not limited to safety.\n· Other duties as assigned.\n* Duties may vary by location.\nMinimum Requirements:\nHigh School Diploma or GED.\n2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.\nGeneral computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.\nMust be able to communicate in English effectively, both verbally and in writing.\nAbility to work overtime with little notice; weekends hours may occasionally be required.\nPreferred Qualifications:\nExperience in HVAC setting or large service organization.\nCompleted college course work.\nAdditional Knowledge, Skills and Abilities:\nCustomer service mindset.\nAbility to work independently and as part of a team.\nExcellent written and verbal communication skills.\nAble to work in a fast-paced environment.\nStrong organizational skills, attention to detail and the ability to multi-task.\nWillingness to learn and be a part of a team.\nPositive attitude and a team player.\nRelated work experience may be substituted for education.\nAbility to build positive relationships with customers, both internal and external.\nWillingness and ability to work collaboratively with all levels of the organization.\nSafety mindset and acceptance of a safety culture.\nWorking Conditions:\nOpen office environment.\nFast-paced environment.\nPhysical Requirements:\nMust be able to lift/move up to 20 pounds frequently.\nFrequently performs tasks requiring bending at the waist, kneeling or crouching.\nMust be able to adhere to long periods of standing, walking or sitting.\nAbility to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.\nWith natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.\nAbility to express or exchange ideas by means of the spoken word to impart oral information to others. \nAbility to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.\nMust be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.\nMake an Impact Every Day\nAre you energized by fast-paced environments, solving problems in real time, and helping customers receive exceptional service? As a Dispatcher, you'll play a critical role in keeping our service operations running smoothly by coordinating technicians, supporting customers, and ensuring every appointment is delivered efficiently and professionally.This is more than a scheduling role-it's an opportunity to be the central hub of communication between customers, technicians, and leadership, helping families receive the comfort and service they depend on every day.\nWhat You'll Do:\nServe as the command center for daily field operations by scheduling and dispatching service technicians to customer homes.\nCoordinate technician routes and appointments to maximize efficiency, productivity, and customer satisfaction.\nCommunicate proactively with customers regarding appointment times, scheduling updates, and service-related inquiries.\nPartner closely with Customer Service Representatives, technicians, and management to ensure a seamless customer experience.\nUtilize phone, email, text messaging, and dispatching software to manage workflow and real-time service updates.\nMonitor technician availability, workloads, and job progress throughout the day, making adjustments as priorities change.\nMaintain accurate records and complete data entry related to scheduling, dispatching, and customer communications.\nProvide administrative support to departments that collaborate closely with the Service team.\nResolve customer concerns professionally and effectively while maintaining positive customer relationships.\nSupport a culture of safety, teamwork, accountability, and continuous improvement.\nPerform additional duties and special projects as assigned.\nWhat Makes You Successful:\nYou thrive in a fast-paced environment where priorities can change quickly.\nYou enjoy solving puzzles and finding creative ways to optimize schedules and resources.\nYou remain calm, organized, and customer-focused under pressure.\nYou build strong relationships and communicate effectively with people at all levels.\nYou take pride in delivering outstanding service and helping your team succeed.\nMinimum Qualifications:\nHigh School Diploma or GED.\n2+ years of experience in a customer service, dispatching, scheduling, or office support role.\nExperience communicating with customers by phone as a significant part of daily responsibilities.\nProficiency with Microsoft Office applications, including Outlook, Word, and Excel.\nStrong verbal and written communication skills in English.\nAbility to work overtime as business needs require, including occasional weekends.\nPreferred Qualifications:\nDispatching or scheduling experience in HVAC, home services, construction, logistics, or a high-volume service environment.\nPrevious experience supporting field technicians or service operations.\nCollege coursework or equivalent professional experience.\nKnowledge, Skills & Abilities\nExceptional customer service and relationship-building skills.\nStrong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.\nExcellent attention to detail and follow-through.\nAbility to make sound decisions in a fast-moving environment.\nStrong problem-solving and critical-thinking skills.\nProficiency with technology and eagerness to learn new systems.\nPositive attitude and collaborative approach to teamwork.\nAbility to work independently while contributing to team goals.\nCommitment to safety, professionalism, and operational excellence.\nWhy Join Us:\nBe part of a team that keeps our customers comfortable and our technicians successful.\nWork in a dynamic environment where no two days are the same.\nGain exposure to operations, customer service, and field service management.\nBuild a career with a growing organization that values teamwork, accountability, and continuous development.\nMake a meaningful impact by helping deliver exceptional service experiences every day.\nWorking Enviroment:\nOffice setting.\nFast-paced, team-oriented atmosphere.\nFrequent communication with customers, field employees, and leadership teams.\nMulti-tasking and prioritization required throughout the day.\nIf you enjoy coordinating people, solving problems, and delivering great customer experiences, we'd love to hear from you.\nAirtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.","description_format":"text","description_chars":9514,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T18:30:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":82,"reasons":["conf:25","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/airtron-dispatcher-1","json_url":"https://alion.io/job/airtron-dispatcher-1.json","meta":{"generated_at":"2026-10-25T00:01:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":61,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868128},"rest":"https://alion.io/mcp/rest/get_company?id=3868128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairtron-dispatcher-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairtron-dispatcher-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairtron-dispatcher-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airtron-dispatcher-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairtron-dispatcher-1"}]}