{"id":2665814,"url":"https://alion.io/job/airtrunk-senior-technical-services-manager-3","title":"Senior Technical Services Manager","company":{"id":60370,"name":"AirTrunk","domain":"airtrunk.com","url":"https://alion.io/company/airtrunk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":19,"ghost_share":0,"stale_share":0.211,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chiba, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5925},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-15T23:26:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T20:19:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?\nAirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.\nHaving opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…\nCome join the A-Team at AirTrunk, where the cloud meets the ground.\nA Snapshot \nAs Senior Technical Services Manager reporting to our Operations Director, you will work closely with our Operations team, making an impact in a number of ways: \nBeing responsible forour critical environment maintenance planning activities at our Tokyo data centre \nLeading, mentoring and training a team of Technical Services Managersand supervising the contract management of site facilities providers for the tactical delivery of maintenance activities. \nYour Day to Day \nAsSenior Technical Services Manager you will manage a campus of data centres including a range of customers. \nEffectively run the site and achieve 100% uptime and compliance with customers' SLAs \nLead all aspects of the planning and coordination of all preventive maintenance and repair works; ensure organisational change and incident management procedures are followed; coordinate activities as requiredwith customers \nCoordinate with the development team to manage construction activity and installations, ensure system design, installation and testing adheres to operational standards \nMaintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law e.g. SWMS \nEnsure compliance with site held accreditations, including, but not limited to ISMS, SOC2, PCI. \nMaintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety \nBe the primary operational contact for customers and local point of escalation during emergency events and day-to-day operations \nAttend witness testing of all equipment during commissioning to validatesequence of operations and receipt of all operational documentation \nSupervise provisioning of data centre services including connectivity, power services, deploymentand any additionalservices to be delivered to the data centre customers \nLead minor capital projects for customers and internal purposes \nManage all maintenance and repair vendors and OPEX budget \nMeasure operational metrics, data and analyse risks \nConduct regular property inspections \nRequirements \n5+ years' experience in facilities or operations management \nFluent in English and Japanese \nElectrical or mechanical trade background or degree \nAbility to establishand review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals \nExperienced in managing third party service providers; setting and managing critical metrics, negotiating contracts and pricing for services \nExperienced in working with Customer Portals, BMS, Computerized Maintenance Management Systems \nAbility to effectively manage internal and external customers \nAbility to deliver effective presentations. \nAbility to travel in Japan (<25%) \nThe AirTrunk Culture \nWorking at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.\nThe pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.\nEvery AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.\nNow’s your chance to Grow@Hyperscale.\n**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**","description_format":"text","description_chars":4792,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-16T02:26:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":71,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/airtrunk-senior-technical-services-manager-3","json_url":"https://alion.io/job/airtrunk-senior-technical-services-manager-3.json","meta":{"generated_at":"2026-10-17T23:04:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60370},"rest":"https://alion.io/mcp/rest/get_company?id=60370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairtrunk-senior-technical-services-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairtrunk-senior-technical-services-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairtrunk-senior-technical-services-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airtrunk-senior-technical-services-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairtrunk-senior-technical-services-manager-3"}]}