{"id":520739,"url":"https://alion.io/job/airtrunk-technical-services-manager-6","title":"Technical Services Manager","company":{"id":60370,"name":"AirTrunk","domain":"airtrunk.com","url":"https://alion.io/company/airtrunk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-09-03T01:10:48Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-27T01:08:50Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?\nAirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.\nHaving opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…\nCome join the A-Team at AirTrunk, where the cloud meets the ground.\nYour Impact\nAs Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:\nSupporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs\nWork as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.\nFirst point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting\nWhat You'll Do\nEither a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;\nLead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers\nCoordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards\nEnsure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS\nEnsure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.\nMaintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety\nPrimary operational contact for customers and local point of escalation during emergency events and day-to-day operations\nAttend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation\nManage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers\nLead minor capital projects for customers/internal purposes\nSupervise operational metrics, data and analyse risks\nConduct regular property inspections\nTake part in the 'on call' incident response roster\nWhat You'll Bring\n5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields\nAbility to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals\nIdeally, successfully run 3rd party service providers and negotiate quote/pricing for services\nFamiliar with working with Customer Portals, BMS, Computerized Maintenance Management Systems\nHave Own Security NV1 Clearance or ability to get one\nExcellent collaborator with strong communication skills in English\nExceptionally flexible, forward-thinking and motivated by change\nEffective customer management skills and meeting chair experience\nThe AirTrunk Culture \nWorking at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.\nThe pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.\nEvery AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.\nNow’s your chance to Grow@Hyperscale.\n**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**","description_format":"text","description_chars":4983,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-09-08T00:43:41Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":53,"expected_fill_days":82,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/airtrunk-technical-services-manager-6","json_url":"https://alion.io/job/airtrunk-technical-services-manager-6.json","meta":{"generated_at":"2026-10-27T02:54:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60370},"rest":"https://alion.io/mcp/rest/get_company?id=60370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairtrunk-technical-services-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairtrunk-technical-services-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairtrunk-technical-services-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airtrunk-technical-services-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairtrunk-technical-services-manager-6"}]}