{"id":66476,"url":"https://alion.io/job/airwallex-senior-it-support-engineer-china","title":"Senior IT Support Engineer, China","company":{"id":3358,"name":"Airwallex","domain":"airwallex.com","url":"https://alion.io/company/airwallex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":175,"ghost_share":0,"stale_share":0.309,"repost_share":0.011,"time_to_fill_p50_days":76,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-03-04T10:25:18Z","employer_posted_date":"2026-03-04","last_verified_at":"2026-10-29T02:42:24Z","board_verified":true,"closed_at":null,"days_open":238,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":238},"description":"About Airwallex\nAirwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.\nWe started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.\nWe're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read ouroperating principles to see it in full.\nHow you'll make impact\nYou'll provide outstanding on-site and remote IT support for Airwallex employees and contractors across hardware, software, SaaS applications, networking and office technology. You'll deliver a high-quality support experience across new-hire onboarding, service desk tickets, walk-up support, meeting rooms and all-hands events.\nOwn a reliable support experience across hardware, software, SaaS applications, networking and office technology.\n\nDeliver smooth new-hire onboarding, service desk and walk-up support, as well as meeting-room and all-hands event support.\n\nRun weekly new-hire IT onboarding events, helping new starters set up their computers, accounts and access to Airwallex systems.\n\nAdminister and troubleshoot core SaaS applications, including Google Workspace, Slack, Okta, Confluence, Jira and Zoom, while building clear documentation and knowledge guides.\n\nImprove global IT Operations processes by handling complex requests, triaging competing priorities, escalating where needed and sharing feedback with international peers.\n\nSupport occasional events and operational needs, including network upgrades and marketing events, as part of a basic on-call schedule.\n\nYou'll work from our Shanghai office five days a week.\nWhat we're looking for\nEssentials\nExceptional customer service and hospitality skills, with the patience and empathy to support people in time-sensitive situations.\n\nExceptional written and verbal communication skills.\n\nStrong documentation skills, with the ability to document your work and write clear, high-quality knowledge articles.\n\nPrior macOS support experience.\n\nExperience administering or supporting Google Workspace, Okta, Confluence, Jira and Zoom.\n\nStrong Slack skills and the ability to communicate technical issues efficiently and clearly.\n\nExperience supporting employees in an international company with offices and leaders in other countries.\n\nStrong foundational technical troubleshooting skills across hardware and software.\n\nIntermediate networking troubleshooting skills, including familiarity with Wi-Fi, DNS and office network issues.\n\nExperience working in high-growth, multinational technology companies, with an understanding of different cultures and the patience to work through technical problems across languages.\n\nExperience working in a matrix environment, with projects spanning multiple teams.\n\nThe ability to multitask and manage competing priorities, quickly identifying what needs to happen first and what can wait.\n\nFlexibility to participate in a basic on-call schedule and support occasional events, such as network upgrades or marketing events.\n\nThe ability to lift and move common IT hardware, including desktop monitors and accessories, and perform basic tool-assisted assembly and disassembly where reasonably necessary.\n\nPreferred\nExperience in financial services, fintech or payments.\n\nExperience in hospitality or another customer-focused environment.\n\nYou'll thrive here if\nYou own the outcome and you don't wait for permission to fix what's broken.\n\nYou're comfortable with ambiguity. Give you a problem, not a prescription, and you'll run with it.\n\nYou enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.\n\nYou value in-person collaboration and are happy being in the office five days a week.\n\nYou say what you mean. You're direct, but you lead with respect.\n\nLearn more about your team\nEnterprise Engineering builds the systems, tools, and infrastructure that keep Airwallex running at scale, spanning IT Support, IT Engineering, Corporate Networking, and Business Engineering. You'll own everything from collaboration tools and identity to the networks behind our global operations, touching every team from Engineering to Finance. The challenge is scale: keeping complex systems reliable without slowing anyone down. This is a team for low-ego builders who thrive in ambiguity, move between strategy and execution, and want broad ownership rather than a narrow lane. If you want to shape how we operate with more speed, resilience, and scale, this is where that work happens.\nApplicant Safety Policy: Fraud and Third-Party Recruiters\nTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.\nAirwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.\nEqual opportunity\nAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. 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