{"id":9537,"url":"https://alion.io/job/airwallex-senior-it-support-engineer-india","title":"Senior IT Support Engineer, India","company":{"id":3358,"name":"Airwallex","domain":"airwallex.com","url":"https://alion.io/company/airwallex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":171,"ghost_share":0,"stale_share":0.333,"repost_share":0.018,"time_to_fill_p50_days":76,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-17T09:37:35Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-02T05:38:56Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":107},"description":"About Airwallex\nAirwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.\nWe started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.\nWe're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read ouroperating principles to see it in full.\nHow you'll make impact\nYou’ll provide outstanding on-site and remote IT support to Airwallex employees and contractors across macOS, Windows, PC and Apple hardware. You’ll be the first point of contact for technical issues, supporting everything from new-hire onboarding, service desk tickets and walk-up support to meeting rooms, all-hands events and office technology.\nOwn a consistently great support experience across on-site and remote IT requests, including complex issues that require careful triage and escalation.\n\nTroubleshoot hardware, operating systems, SaaS applications and office technology across Mac and Windows environments.\n\nDeliver smooth new-hire IT onboarding by helping new starters set up their computers, accounts and access.\n\nSupport meeting rooms, all-hands event spaces and office technology so employees can work effectively.\n\nAdminister and support tools including Google Workspace, Slack, Okta, Confluence, Jira and Zoom, while contributing to documentation, knowledge guides and process improvements.\n\nPartner with international peers and cross-functional teams to manage competing priorities, improve support processes and contribute to engineering projects.\n\nYou’ll work from our Bangalore office five days a week.\nWhat we're looking for\nEssentials\nA patient and empathetic approach to supporting users on-site, often in time-sensitive situations.\n\nGreat documentation skills, with the ability to document your work and write clear, high-quality knowledge articles.\n\nExperience supporting and troubleshooting common MDM applications across Mac and Windows.\n\nExperience with basic administration of Google Workspace, Okta, Confluence, Jira and Zoom.\n\nStrong knowledge of Google Workspace and Slack basics.\n\nStrong foundational technical troubleshooting skills across hardware and software.\n\nIntermediate troubleshooting skills across office hardware, with an understanding of basic office networks and infrastructure.\n\nIntermediate networking troubleshooting skills, including common issues with Wi-Fi, DNS and office networks.\n\nExperience working in high-growth, multinational technology companies, with an understanding of different cultures and an empathetic approach to communicating across languages.\n\nExperience working in a matrix environment, with projects spanning multiple teams.\n\nA consistent, reliable and dependable approach, combined with a hunger to learn and work on more than support.\n\nThe ability to multitask and manage competing priorities, quickly identifying what needs to happen first and what can wait.\n\nWillingness to work on a shifting schedule to support a hybrid work environment and occasional out-of-hours events or projects, with appropriate time to recover.\n\nPreferred\nExperience in financial services, fintech or payments.\n\nYou'll thrive here if\nYou're comfortable owning the roadmap yourself.\n\nYou own the outcome and you don't wait for permission to fix what's broken.\n\nYou enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.\n\nYou value in-person collaboration and are happy being in the office five days a week.\n\nYou over-communicate by design. You'd rather flag something early than let it become a surprise.\n\nLearn more about your team\nEngineering at Airwallex is for people who want to define a category, not maintain one. We're reimagining how businesses interact with finance from the ground up, AI- and agent-native by default, think agent wallets, agentic bookkeepers, and spend-management autopilots, with APIs designed for agents as first-class users. The hard part is trust: building agent-native systems precise enough to move real money autonomously, on top of a decade of real infrastructure. This is a team for engineers who'd rather own an unsolved problem than inherit a mature one. If you want frontier problems, teammates who raise your standards, and a genuine clean slate on world-class infrastructure, this is the place to build it.\n#Bangalore #India\nApplicant Safety Policy: Fraud and Third-Party Recruiters\nTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.\nAirwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.\nEqual opportunity\nAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. 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