{"id":1300352,"url":"https://alion.io/job/ais-engineer-noc-engineer","title":"Engineer (Noc Engineer)","company":{"id":201,"name":"AIS","domain":"ais.th","url":"https://alion.io/company/ais","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-29T03:52:01Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.\nWe are looking for potential candidates who are eager to learn and grow to join our young talent team.\nJob Posting Location\nBangkokJob Summary\nThe Data Center Operation and Managed Service Engineer is responsible for delivering operational and technical support services to data center customers. The role ensures smooth day-to-day operations, service continuity, and compliance with service level agreements (SLAs). This position works closely with customers and internal teams to provide 24/7 support, monitoring, incident response, and managed services.Job Description\nProvide 24/7 operational support, after-sales services, and managed services for data center customers.\nCoordinate and communicate with customers, service delivery teams, facility teams, network teams, and other stakeholders.\nExecute service provisioning activities and fulfill customer service requests within the agreed scope and SLA.\nVerify the identity and authorization of personnel requesting services or access to restricted data center areas.\nDeliver Smart Hands support, equipment inspections, information requests, and other operational services.\nMonitor data center infrastructure, environmental conditions, alarms, and customer equipment as assigned.\nRespond to incidents, perform initial troubleshooting, and coordinate with relevant teams until resolution.\nProvide timely incident notifications, escalations, status updates, and follow-up communications to customers and stakeholders.\nMaintain operational documentation, including shift handover reports, service requests, incident logs, and customer activity records.\nQualifications\nBachelor’s degree in information technology, Computer Science, Computer Engineering, Electrical Engineering, Telecommunications Engineering, or a related field.\nExperience in IT Infrastructure Operations, Colocation Services, Networking, or Data Center Facilities is preferred.\nKnowledge of data center operations, monitoring systems, incident management, and service support processes.\nGood communication and coordination skills with the ability to work effectively in a team environment.\nEnglish communication skills, both written and spoken, will be considered an advantage.\nRecruiter\nKanchisar Dunmai (กัญญ์ชิสา ดันไหม)","description_format":"text","description_chars":2377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Mobile Networks","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-26T11:20:26Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.54,"p_room":0.9,"age_days":8,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ais-engineer-noc-engineer","json_url":"https://alion.io/job/ais-engineer-noc-engineer.json","meta":{"generated_at":"2026-09-30T01:45:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1336,"day_limit":5000,"remaining_today":3664,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}