{"id":1326104,"url":"https://alion.io/job/ais-service-design-and-development-specialist","title":"Service Design and Development Specialist","company":{"id":201,"name":"AIS","domain":"ais.th","url":"https://alion.io/company/ais","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-22T00:00:00Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-11-02T00:51:40Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.\nWe are looking for potential candidates who are eager to learn and grow to join our young talent team.\nJob Posting Location\nBangkokJob Summary\nWe are looking for a Service Design & Deployment Specialist to design, optimize, and deploy end-to-end service workflows for our Virtual Bank-especially Call Center and customer support processes. The role focuses on creating seamless customer journeys, developing clear SOPs, validating workflows through usability testing, and ensuring operational readiness across people, process, and platform. You will work closely with Product Owners, UX/UI, Training, and Operations teams to ensure smooth service launches and continuous service improvement.Job Description\nWork with Product Owners to understand new products and services prior to launch.\nDesign end-to-end customer journeys and service blueprints that ensure smooth, efficient, and intuitive service delivery.\nDevelop, update, and maintain Call Center workflows, SOPs, and service processes to support internal and external users.\nConduct usability testing to validate service and workflow designs; identify and recommend improvement areas.\nCoordinate with Training, Communications, and Operations teams to prepare agents and stakeholders for service rollout.\nSupport deployment of new services by ensuring readiness across people, process, and platform.\nMonitor post-launch performance and collaborate with cross-functional teams to drive continuous improvement in customer experience.\nWhat we're looking for\nBachelor’s degree in Liberal Arts, Humanities, Business Administration, Marketing, or related fields.\nExperience 3-5 years in service design, customer journey mapping, process workflow design, or call center operations (preferred).\nStrong analytical and problem-solving skills with attention to detail.\nAbility to collaborate with cross-functional teams and manage multiple tasks effectively.\nGood communication skills and ability to translate complex processes into clear SOPs or workflows.\nExperience with digital banking, fintech, or customer service operations is a plus\nRecruiter\nAtitaya Dechpan (อทิตยา 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