{"id":1248042,"url":"https://alion.io/job/aivar-innovations-senior-amazon-connect-solutions-engineer","title":"Senior Amazon Connect Solutions Engineer","company":{"id":2036,"name":"Aivar Innovations","domain":"aivar.tech","url":"https://alion.io/company/aivar-innovations","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"Function Calling","optional":false},{"name":"IAM","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"PCI DSS","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false},{"name":"Twilio","optional":false},{"name":"WebRTC","optional":false},{"name":"WebSockets","optional":false},{"name":"JavaScript","optional":true}],"status":"closed","first_seen_at":"2026-07-31T11:41:14Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-09-29T12:12:32Z","board_verified":false,"closed_at":"2026-09-29T12:12:32Z","days_open":60,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":60},"description":"About the Role\nAivar is building next-generation cloud contact center solutions with Amazon Connect as the foundational platform, layering GenAI and Agentic AI capabilities on top to transform customer experience delivery. We're looking for a Senior Amazon Connect Engineer to join our Delivery team and lead the design, build, and deployment of intelligent contact center solutions for our customers.\nThis is a hands-on delivery role - you'll be architecting and implementing production-grade Amazon Connect environments, integrating AI/GenAI features, and solving hard telephony and real-time communication problems for enterprise customers.\nWhat You'll Do\nArchitect and build Amazon Connect contact center solutions: inbound/outbound flows, IVR, routing, queues, and omnichannel (voice, chat, email)\nOwn telephony end-to-end - PSTN/SIP trunking, number porting, DID/toll-free provisioning, carrier coordination, and outbound campaign setup (predictive/progressive dialing, compliance-aware calling)\nDesign and troubleshoot real-time communication layers: WebRTC softphones, WebSocket event streams, HTTP/2 API integrations\nLayer GenAI/Agentic AI onto contact center workflows - virtual agents, real-time agent assist, auto-summarization, sentiment analysis, conversational self-service - using Lex, Bedrock, Contact Lens, or equivalent\nIntegrate Connect with CRM/ticketing systems (Salesforce, ServiceNow, etc.) via Lambda and Connect APIs\nArchitect for scale, resilience, and security per AWS Well-Architected practices\nPartner with Solutions Architects/pre-sales on scoping; lead technical delivery through go-live\nAdvise customers on Amazon Connect's positioning against competing CCaaS platforms\nProduce documentation, runbooks, and knowledge transfer for customer teams\n\nWhat We're Looking For\n5+ years on cloud contact center platforms, with strong hands-on Amazon Connect experience across contact flows, ACD/routing, queues, telephony (PSTN, SIP, number porting), and real-time protocols (WebRTC, WebSockets, HTTP/2)\nDomain knowledge of competing CCaaS products (Genesys Cloud, NICE CXone, Five9, Twilio Flex, Avaya) and how Amazon Connect compares\nHands-on experience implementing AI features on contact center platforms (virtual agents, agent assist, QA automation, summarization), including agentic/LLM patterns (tool use, orchestration, RAG)\nStrong AWS fundamentals - Lambda, API Gateway, DynamoDB, S3, IAM, EventBridge - plus IaC (CDK/CloudFormation/Terraform) and Python or Node.js\nAwareness of contact center compliance needs (PCI-DSS for payment IVR, recording consent, TCPA/DNC, data residency)\nProven ability to lead customer-facing technical delivery - discovery through go-live - and communicate trade-offs to technical and business stakeholders alike\n\nNice to Have\nAWS certifications (Solutions Architect or relevant specialty)\nExperience migrating legacy/on-prem contact centers to cloud-native platforms\nExposure to CCaaS RFP/evaluation processes from a vendor or consulting side","description_format":"text","description_chars":3005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T18:07:15Z"},{"event":"close","at":"2026-09-29T12:12:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/aivar-innovations-senior-amazon-connect-solutions-engineer","json_url":"https://alion.io/job/aivar-innovations-senior-amazon-connect-solutions-engineer.json","meta":{"generated_at":"2026-10-22T11:10:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8940,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2036},"rest":"https://alion.io/mcp/rest/get_company?id=2036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faivar-innovations-senior-amazon-connect-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faivar-innovations-senior-amazon-connect-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faivar-innovations-senior-amazon-connect-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aivar-innovations-senior-amazon-connect-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faivar-innovations-senior-amazon-connect-solutions-engineer"}]}