{"id":2303773,"url":"https://alion.io/job/aiven-partner-success-manager-emea-2","title":"Partner Success Manager (EMEA)","company":{"id":40678,"name":"Aiven","domain":"aiven.io","url":"https://alion.io/company/aiven","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"ClickHouse","optional":false},{"name":"Copilot","optional":false},{"name":"OpenSearch","optional":false},{"name":"PostgreSQL","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-22T12:47:36Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-26T18:41:50Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Aiven - The Trusted Data & AI Platform\nWe're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, PostgreSQL®, ClickHouse®, and OpenSearch® to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud.\nAbout this Team\nOur Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data platform for everyone - which, let's face it, is an ambitious target. But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast.\nOur customer-first philosophy: The software we create is merely a means of delivering value. Our thinking is customer-first. That's why our customers are at the front and center of all we do. We're by their side, actively helping them solve their challenges through collaboration, sharing, and innovation.\nOur Crabby Principles\nAiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our 'Crabby Principles' which unite us in our ways of working, globally. These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us.\nAbout the Position\nAiven's OEM partners embed Aiven's open-source data platform into their own products. Once a partner is live, the Partner Success Manager (PSM) owns making that partnership thrive: driving adoption, running the operating cadence, and helping the partner launch new services on Aiven.\nThis is a success and expansion role, not a sourcing role. The PSM does not carry a new-partner acquisition target - that responsibility sits with the OEM sales/account team. The PSM's mandate starts once a partner is onboarded, and the job is measured by how successful that partner becomes.\nYour Job Responsibilities Will Be\nOwn partner success for an EMEA OEM portfolio - be a primary, non-commercial point of contact for a set of live OEM partners, responsible for their health, satisfaction, and growth on Aiven.\n Run Quarterly Business Reviews (QBRs) - prepare and lead the regular business review cadence with each partner, tracking goals, usage, and joint success metrics, using AI tooling to accelerate data pulls, analysis, and QBR material preparation.\nLaunch new services with partners - coordinate the rollout of new Aiven services and features into existing partner products, end to end.\nWork cross-functionally - partner closely with Engineering, Presales, and Marketing to remove blockers, align on roadmap, and give partners what they need to succeed.\nRepresent the partner internally - bring partner feedback, feature requests, and escalations into the right Aiven teams, and close the loop back to the partner.\nTrack and report on partner health - maintain a clear, AI-assisted view of adoption, satisfaction, and growth for each partner in the portfolio, and report it up to leadership.\nBuild joint success plans - define, with each partner, what success looks like for them, and the roadmap to get there.\nDeliver partner sales enablement - run regular enablement sessions for partner sellers and pre-sales on selling Aiven DBaaS, using AI to produce and tailor enablement content per partner.\n Operate as an AI-native practitioner - build and maintain AI-assisted workflows, templates, and playbooks for the recurring work of the role (QBR prep, health reporting, launch coordination, partner communications), continuously improve them, and share them so they become the standard operating model for the OEM Partnerships team.\nRequirements\nMust-have:\nBased in France, able to work across EMEA time zones.\nExperience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment.\nTrack record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders.\nComfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.\nStrong communication, stakeholder management, and project management skills.\nWorking knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly.\nDemonstrated day-to-day use of AI tools (e.g., Claude, ChatGPT, Copilot or similar) to research, analyze data, draft communications and reporting, and automate repeatable tasks, with the judgment to review, verify, and own the output.\nAn AI-native working style: defaults to building reusable prompts, templates, and workflows rather than doing recurring work manually, and can show concrete examples of how this has improved output or capacity in a previous role.\nGood-to-have:\nPrior experience with OEM, embedded, or ISV partner models specifically.\nPrior project management experience, or dealing with complex customer situations that required internal and external coordination, reporting, and follow-up.\nFamiliarity with Aiven's product stack (Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure).\nExperience coordinating product or feature launches with external partners.\nExperience using AI agents or automation to connect data sources (CRM, usage/billing data, support tooling) into partner health or account reporting.\nExperience introducing AI-assisted ways of working to a team or function and coaching others on them.\nWhat Success Looks Like\nPartners in the PSM's portfolio run a regular QBR cadence and can point to progress against their joint success plan.\nNew Aiven services get launched into partner products on schedule, with Engineering, Presales, and Marketing aligned.\nPartner satisfaction and platform adoption grow within the existing portfolio, not measured by net-new partner count.\nThe recurring work of the role runs on documented, AI-assisted workflows that other members of the OEM team can pick up and reuse.\nDon't worry if your experience doesn't line up perfectly-we still encourage everyone to apply. We believe in investing in our crabs' professional growth.\nOur Offer\nIf you ask us what's the best thing about working for Aiven, many will probably say it's the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.\nWe invest in you:\nCompetitive base salary + commission structure with accelerators for overachievement\nParticipate in Aiven's equity plan\nWith Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy\nGet the needed equipment to set yourself up for success\nStep up your career game with real employer support (use one of our learning platforms, annual learning budget, and more)\nGet holistic wellbeing support through our global Employee Assistance Program\nMake a difference at Aiven:\nContribute to open-source projects that you find meaningful outside of work-and get paid for it! Our Plankton program recognizes extra work to the open-source ecosystem for developers and non-developers alike\nUse up to 5 days per year to volunteer for a good cause of your choice\nJoin one of our team member resource groups-empower yourself and others in missions that resonate with you\nWhat else:\nNeed insurance: We've got you covered-benefit from comprehensive health insurance options including dental and vision benefits and Life insurance\nYour wellbeing matters: we provide you with a health savings account with Aiven contributions, as well as short and long term disability plans\nLooking after your future with pension support\nAmazing! What's next:\nOnce applying you should hear from our Talent Experience team within five days regarding the status of your application.\nE-verify:\nAiven participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. More information about our participation in e-verify can be found here.\nHow to Recognize and Avoid Employment Scams:\nThere has been a rise in fake job postings used by scammers to get personal information. Please familiarize yourself with the red flags of a potential scam.\nHere at Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted over video call or in person, our interviews will never occur over text or chat. If you're unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don't hesitate to reach out to us at .\nEqual Opportunities:\nAiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.\nAt Aiven, we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at .","description_format":"text","description_chars":10115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Databases & DBMS"],"lifecycle":[{"event":"open","at":"2026-10-11T22:04:07Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.55,"p_room":0.75,"age_days":33,"expected_fill_days":45,"reasons":["conf:1","stale_co","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/aiven-partner-success-manager-emea-2","json_url":"https://alion.io/job/aiven-partner-success-manager-emea-2.json","meta":{"generated_at":"2026-10-26T22:01:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40678},"rest":"https://alion.io/mcp/rest/get_company?id=40678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faiven-partner-success-manager-emea-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faiven-partner-success-manager-emea-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faiven-partner-success-manager-emea-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aiven-partner-success-manager-emea-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faiven-partner-success-manager-emea-2"}]}