{"id":1231818,"url":"https://alion.io/job/aiwyn-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":1873150,"name":"Aiwyn","domain":"aiwyn.ai","url":"https://alion.io/company/aiwyn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-08-21T23:30:47Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-20T11:07:04Z","board_verified":false,"closed_at":"2026-10-20T11:07:04Z","days_open":59,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":59},"description":"Who is Aiwyn and what do we do?\nAiwyn is the first complete platform for modern Accounting Firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we build category-defining technology, and we're doing it with world-class people, processes, and products.\nTo learn more, visit our website\nWhat we are looking for:\nAn experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and renewal processes, particularly with large-scale enterprise accounts, and excels in strategic customer engagements.\nWhat you'll be doing:\nOversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.\n\nWork closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.\n\nProvide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.\n\nEngage with the Customer Support Team to address customer inquiries, technical issues, and any other concerns.\n\nTravel on-site to visit customers for executive check-in meetings\n\nCollaborate on building and iterating on our renewals process to support our customers\n\nDesign and refine renewal playbooks, utilizing data insights to support customer health and drive revenue retention.\n\nCollaborate with Sales and Customer Success Management to uncover and pursue expansion opportunities.\n\nWork with Sales, Product, and Marketing to share industry best practices and drive the evolution of our platform.\n\nWhat you'll need to be successful:\nA minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.\n\nExperience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.\n\nHigh EQ; adept at managing multiple stakeholder relationships.\n\nDemonstrated success in increasing renewal rates and building effective renewal processes.\n\nAbility to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required.\n\nComfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation.\n\nExperience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections.\n\nA collaborative approach with innovative ideas, a sense of humor, and a passion for customer success.\n\nExperience with Customer Success platforms like Gainsight or ChurnZero is a plus.\n\nA self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction.\n\nTravel up to 30% of the time.\n\nBenefits and Perks:\nThe big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.\n\nOther benefits include:\nAdventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.\n\nRemote, work-from-anywhere culture\n\nFlexible PTO\n\nWorld Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.\n\nStock options - every Full Time Employee has ownership in Aiwyn's future and success.\n\n401(k) matching\n\nOur Values:\nRelentless by Design\n\nOwners not Renters\n\nTrust at the Core\n\nAiwyn is an equal opportunity employer. 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