{"id":1846487,"url":"https://alion.io/job/aixtron-field-service-technical-support-engineer","title":"Field Service & Technical Support Engineer","company":{"id":51762,"name":"AIXTRON","domain":"aixtron.com","url":"https://alion.io/company/aixtron","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Swavesey, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T08:17:24Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-17T14:22:34Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Your role:\nAIXTRON is a world leading manufacturer of semiconductor equipment and the AIXTRON Ltd facility in Cambridgeshire manufactures key MOCVD (Metal Organic Chemical Vapour Deposition) systems for the Group. Our MOCVD systems are used to produce (opto) electronics for 5G, fibre communications, AI, lasers, LEDs for displays and power electronics for electric vehicles and chargers.\nAt AIXTRON you will benefit from a very strong work-life balance with hybrid working, a flexible working environment, as well as great development opportunities!\nYour responsibilities:\nLead global MOCVD systems installations at customer locations, ensuring smooth execution through thorough preparation and planning. Provide daily progress updates, final installation reports, and proactively follow-up with customers, including the resolution of open issues.\nPerform routine inspections, servicing, troubleshooting and system upgrades on installed MOCVD equipment at customer facilities.\nProvide remote technical support, offering expert guidance to customers and AIXTRON engineers.\nContribute to customer and internal training programs, assisting in the development of regional field service engineers. Responsibilities include creating detailed work instructions and technical documentation.\nCollaborate cross-functionally with engineering and production teams to provide in-depth feedback on current and prototype systems and components, driving product improvements, improved testing and validation processes and ongoing innovation.\nSupport equipment testing and final system validation at AIXTRON facilities, ensuring all systems meet performance standards ahead of customer acceptance evaluations.\nResponsible for adhering to standards that AIXTRON Ltd set to ensure safety at work, which includes following procedures, handling machinery and substances correctly, and participating in any safety training required. You will find the core Health and Safety responsibilities in the Health and Safety System Overview document.\nYour profile:\nDegree / HND / HNC (or equivalent) in electrical, electronic or mechanical engineering disciplines.\nRequire at least 3 years practical experience with automated systems, in particular with mechanical/electro-mechanical components, electrical circuits, control systems and software.\nPreference for candidates with experience in vacuum, pneumatic, semiconductor process.\nFluent in English. Being able to speak a European language (eg. German) would be an advantage.\nAble to work independently on site with customers, be adaptable and resourceful at problem solving whilst under pressure.\nCapable of and interested by learning new technology in a short time.\nComputer literate and proficient with Microsoft Office.\nWorking Conditions / Environment:\nRole based role at AIXTRON Ltd\nRequires frequent (up to 50%) international travel to customer sites around the world, as well as visits to AIXTRON's corporate headquarters in Germany\n30 days annual leave\nFlexible working hours and hybrid working\nExceptional defined contribution pension scheme\nProgressive training and development strategy","description_format":"text","description_chars":3120,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-04T20:07:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.769,"p_room":0.9,"age_days":29,"expected_fill_days":43,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/aixtron-field-service-technical-support-engineer","json_url":"https://alion.io/job/aixtron-field-service-technical-support-engineer.json","meta":{"generated_at":"2026-10-17T16:02:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51762},"rest":"https://alion.io/mcp/rest/get_company?id=51762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faixtron-field-service-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faixtron-field-service-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faixtron-field-service-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aixtron-field-service-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faixtron-field-service-technical-support-engineer"}]}