{"id":2860200,"url":"https://alion.io/job/aj-bell-second-line-support-engineer","title":"Second Line Support Engineer","company":{"id":4345,"name":"AJ Bell","domain":"ajbell.co.uk","url":"https://alion.io/company/aj-bell","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"MySQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-19T15:26:15Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T21:23:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Behind every successful investment journey is technology that simply works. At AJ Bell, our \"Feel Good Investing\" philosophy is built on trust, innovation and exceptional service. We're looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect.\nReporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team.\nWhat does the job involve? \nResponsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools \nIdentifying areas for improvement within Service Delivery Team via automation and standardisation \nHelp to plan and execute project work within Technology Services \nMaintain documentation and educate the Service Desk in IT Best Practise and more complex technologies \nTake ownership of technical problems and see through to resolution even when passed to third parties. \nLiaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. \nInstall, maintain, and support new applications. \nReview services, application delivery, and patching processes. \nAdminister backup and restore operations. \nCollaborate with various business and technical teams to enhance overall service delivery. \nEnsure that all duties are carried out with the aim of protecting customers and improving customer experience. \nSupporting and enabling the business to achieve its regulatory requirements, including consumer duty. \nCompetence, Knowledge and Skills \nExcellent customer service and communication skills, with the ability to explain technical issues to non-technical customers. \nExtended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira. \nAutomation through use of PowerShell, coding and APIs, \nKnowledge and interest in automation software i.e., Jenkins, AdTempus etc. \nExcellent problem-solving and analytical skills, evident via work experience or technical qualifications. \nAn active knowledge of information technology, and a passion for keeping up to date with the latest technologies. \nDesire to learn new skills and progress professionally. \nAbility to work under own initiative as well as part of a team. \nAbility to quickly learn and adapt to new systems and technologies, ensuring minimal disruption to service delivery and maintaining high levels of productivity. \nExperience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11. \nIncident and problem management experience, provide effective solutions and workarounds to incidents and problems. \nCapability to prioritise and manage multiple open cases and small projects simultaneously. \nSolid understanding of network infrastructure and protocols. Experience with network troubleshooting tools. \nExperience with backup and recovery solutions and strategies. \nBasic knowledge of database management systems (SQL, MySQL). \nStrong experience with cloud services, including cloud migration projects. \nKnowledge of ITIL best practices and experience in an ITIL-based environment. \nAbout AJ Bell\nAt AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.\nWe're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.\nToday, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.\nOur operational teams play an important part in that experience. When trades settle accurately, money and investments move smoothly and issues are resolved quickly, customers can manage their investments with greater confidence.\nWe're proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK's Best 100 Companies to Work For. It's recognition we're proud of and a reflection of the supportive and collaborative culture we strive to create for our people.\nWhat we offer\n25 days holiday, increasing with service + buy/sell scheme + bank holidays\n6% Pension with matched contributions\nDiscretionary bonus scheme\nShare schemes (including free shares and BAYE)\nHealth Cash Plan and discounted private healthcare\nFree onsite gym\nEnhanced family leave (subject to qualifying criteria)\nTravel and bike loan schemes\nEmployee Assistance Programme\nLife at AJ Bell\nRegular social events including summer and Christmas parties\nLearning and development opportunities tailored to you\nCasual dress code\nFriendly, supportive team environment\nOur ways of working\nAt AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model which will require you to be in the office a minimum of 50% of your working time.\nInclusion & diversity\nWe’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.\nYour application, reviewed by people\nWe believe great hiring starts with people. That's why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.\nAgency information\nThis vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.","description_format":"text","description_chars":6237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Investing Apps & Robo-Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-19T16:02:50Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/aj-bell-second-line-support-engineer","json_url":"https://alion.io/job/aj-bell-second-line-support-engineer.json","meta":{"generated_at":"2026-10-25T22:02:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31117,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4345},"rest":"https://alion.io/mcp/rest/get_company?id=4345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faj-bell-second-line-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faj-bell-second-line-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faj-bell-second-line-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aj-bell-second-line-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faj-bell-second-line-support-engineer"}]}