{"id":3597851,"url":"https://alion.io/job/ajaib-collection-manager-senior-manager","title":"Collection Manager / Senior Manager","company":{"id":6657,"name":"Ajaib","domain":"ajaib.co.id","url":"https://alion.io/company/ajaib","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":31,"ghost_share":0,"stale_share":0.194,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7681},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-02T05:51:38Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T04:41:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C-the single largest funding round in Southeast Asia over the past four years-we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings.\nRole overview\nTrading Risk protects Ajaib and its customers from market, credit and counterparty losses across the platform. Leverage and loan products are embedded in every product we offer, so credit exposure shows up wherever customers trade: margin trading on stocks, leveraged positions, and lending features built into the investing journey.\nThis makes collection at Ajaib different from a standalone lender. Exposure moves with the market, collateral is liquid and volatile, and a delinquency can open and close within a trading day. You will build a collection function that works at that speed, combining automated margin-call and liquidation logic with human outreach for the cases that need judgement.\nYou will work closely with Credit Risk, Product, Engineering, Data, Customer Support, Legal and Compliance. At Senior Manager level, you will also lead a team of collection specialists and own collection outcomes at the leadership table.\nCollection strategy and policy\nDesign and own the collection strategy across all leverage and loan products, from pre-due reminders and margin calls through early, late and recovery stages.\nWrite and maintain collection policies and SOPs: contact rules, escalation paths, restructuring and settlement criteria, forced-liquidation triggers and write-off thresholds.\nSegment the delinquent book by risk, balance, collateral cover and customer behaviour, and set a treatment path for each segment.\nMargin calls and collateral\nWork with Trading Risk and Engineering to define margin-call thresholds, cure periods and liquidation rules that balance loss prevention with customer fairness.\nMonitor collateral shortfalls in real time during volatile markets and coordinate the response when many accounts breach at once.\nOwn the handling of residual debt after liquidation, where collateral does not fully cover the loan.\nOperations and channels\nRun day-to-day collection operations across in-app notifications, push, email, WhatsApp, SMS and calls.\nBuild and test automated, data-driven contact strategies, including timing, channel mix and message content.\nSelect, onboard and manage third-party collection agencies and legal partners, with clear SLAs, incentives and conduct audits.\nAnalytics and reporting\nOwn collection KPIs: roll rates, cure rates, DPD buckets, recovery rate, cost to collect and net credit loss.\nReport collection performance and loss forecasts to the Head of Trading Risk and senior leadership.\nFeed collection insight back into credit limits, margin rules and product design so fewer accounts become delinquent in the first place.\nCompliance and conduct\nMake sure every collection activity follows OJK regulations, consumer protection rules and data privacy law (UU PDP).\nHandle customer complaints and escalations linked to collection fairly and quickly.\nKeep complete audit trails for regulators, internal audit and external auditors.\nPeople leadership (Senior Manager level)\nHire, coach and lead a team of collection specialists and analysts.\nSet team targets, quality standards and a culture of firm but respectful collection.\nRequirements\n8+ years in collection, credit risk or recovery, including 3+ years leading teams.\nHands-on experience running collection for digital lending, paylater, margin financing or securities-backed lending in Indonesia.\nA track record of measurably improving roll rates, recovery rates or credit losses, with numbers you can walk us through.\nStrong working knowledge of OJK regulations on collection, lending and consumer protection, and of how they apply to securities firms and fintech lenders.\nComfort with data: you build and read dashboards, use SQL or Excel to segment portfolios, and run A/B tests on contact strategies.\nExperience managing third-party collection agencies and holding them to clear performance and conduct standards.\nCalm, structured decision-making under pressure, especially during sharp market moves.\nFluent Bahasa Indonesia and professional working English.\nBachelor's degree in finance, economics, business, statistics or a related field.\nNice to have\nExperience at a brokerage, crypto exchange or investment platform offering margin or leverage.\nFamiliarity with collection platforms, dialers and decisioning engines, or experience building them with an engineering team.\nExposure to collection scoring or behavioural models built with data science teams.\nExperience setting up a collection function from scratch or scaling one through fast portfolio growth.\nRelevant certifications, such as the AFPI collection certification or risk management certifications (e.g. FRM).\nBenefits\nPerformance Bonus - Get rewarded for the impact you make\nPrivate Insurance - Comprehensive health coverage for you \nPaid Time Off - Take the time you need to recharge and come back stronger\nLearning & Development - Company-sponsored training, courses, and professional certifications\nHybrid Work Arrangement - Enjoy the flexibility of working both remotely and from the office\nCareer Growth - Work closely with experienced leaders and take on meaningful ownership as we scale\nEmployee Perks - Enjoy exclusive discounts, partnerships, and lifestyle perks\nCollaborative & High-Ownership Culture - Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users.","description_format":"text","description_chars":5678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Indonesian","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investing Apps & Robo-Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-02T05:51:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":100,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ajaib-collection-manager-senior-manager","json_url":"https://alion.io/job/ajaib-collection-manager-senior-manager.json","meta":{"generated_at":"2026-11-06T07:43:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13748,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6657},"rest":"https://alion.io/mcp/rest/get_company?id=6657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fajaib-collection-manager-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fajaib-collection-manager-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fajaib-collection-manager-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ajaib-collection-manager-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fajaib-collection-manager-senior-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3597851}},{"tool":"search_jobs","arguments":{"company":"ajaib.co.id","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3597851},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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