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This role also serves as a key control point in the workflow, handling complex cases, managing escalations, and supporting team performance, while contributing to continuous operational improvements\nRequirements\n2-3 years of experience in operations, finance operations, or similar roles\nPrior experience in handling transactions, reconciliations, or supervisory tasks is preferred\nBasic data analysis skills (Excel, Google Sheets, or SQL)\nStrong understanding of operational processes and reconciliation flows\nFamiliarity with tools such as Metabase, Jira, Trello, or similar workflow management systems (preferred)\nAbility to prepare and deliver presentations\nLeadership skills with experience managing or guiding small teams\nStrong conflict resolution and problem-solving abilities\nMentoring and coaching capabilities\nStrategic thinking for short-term operational improvements\nGood communication and stakeholder management skills\nKey Responsibilities\nExecute end-to-end operational tasks with minimal supervision\nEnsure accuracy, completeness, and compliance of operational processes\nHandle complex reconciliation and exception cases\nInvestigate and resolve operational issues, including root cause analysis\nMonitor SLA performance, queue health, and sub-team productivity\nAct as the escalation point for operational issues\nBenefits\nJoin us as we make magic happen to increase Indonesia’s financial inclusion!","description_format":"text","description_chars":1609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investing Apps & Robo-Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-09T05:12:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":247,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ajaib-payment-operations-specialist","json_url":"https://alion.io/job/ajaib-payment-operations-specialist.json","meta":{"generated_at":"2026-10-12T09:20:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6657},"rest":"https://alion.io/mcp/rest/get_company?id=6657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fajaib-payment-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fajaib-payment-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fajaib-payment-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ajaib-payment-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fajaib-payment-operations-specialist"}]}