{"id":2346363,"url":"https://alion.io/job/ajax-systems-it-specialist","title":"IT Specialist","company":{"id":3575,"name":"Ajax Systems","domain":"ajax.systems","url":"https://alion.io/company/ajax-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":174,"ghost_share":0.218,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"1C","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Wi-Fi","optional":false},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-12T08:34:10Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T14:16:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 6,000 specialists.\nIn Türkiye we are not only represented as a global brand, but also as a local manufacturer. Our facility covers over 8,000 m² and produces millions of devices, representing a full range of Ajax products.\nThe company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.\nLocation: Istanbul, DESBAS(Tuzla)\nResponsibilities\nManage user accounts, access permissions, and roles in 1C and SAP systems.\n\nCommunicate closely with internal departments to assess, analyze, and map their specific software, module, and IT infrastructure requirements.\n\nSet up, configure, and maintain hardware and operating systems, with a strong focus on macOS / MacBook environments and corporate software.\n\nMaintain daily communication and collaboration with IT and operations teams in Ukraine to ensure aligned processes.\n\nProvide L1/L2 technical support for office networking infrastructure, including Wi-Fi, LAN, router configurations, and internet connectivity troubleshooting.\n\nDocument IT processes, workflows, and service requests using Jira and Confluence.\n\nResponsible for the maintenance, repair, and operational performance of all IT equipment (both Mac and PC), office network/server infrastructure, and IT software.\n\nOversee all IT hardware stock, track inventory levels, and manage equipment preparation and setup for employees.\n\nAllocate effort flexibly between local operational tasks in Türkiye (~50%) and global IT tasks/projects (~50%).\n\nQualifications\n2-3 years of experience in IT support, system administration, or helpdesk roles.\n\nHands-on experience with user administration in 1C ERP System (nice to have) and SAP (must) environments.\n\nStrong proficiency in macOS hardware and software configurations.\n\nGood knowledge of basic networking concepts (Wi-Fi, TCP/IP, DNS, LAN/WLAN troubleshooting).\n\nExperience with Jira and Confluence for task tracking and documentation.\n\nFluency in English (written and spoken) for daily communication with teams in Ukraine and global stakeholders.\n\nExcellent cross-departmental communication, analytical thinking, and problem-solving 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