{"id":3498232,"url":"https://alion.io/job/akamai-associate-cloud-support-engineer-weekend-shift","title":"Associate Cloud Support Engineer (Weekend Shift)","company":{"id":15228,"name":"Akamai","domain":"akamai.com","url":"https://alion.io/company/akamai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":43,"ghost_share":0.093,"stale_share":0.465,"repost_share":0.14,"time_to_fill_p50_days":4,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Akamai","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"closed","first_seen_at":"2026-10-30T00:28:40Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T00:47:33Z","board_verified":false,"closed_at":"2026-11-01T00:47:33Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Be part of a world class technical team supporting the biggest online companies and events.\nWould you like to work across diverse geographies, environments, cultures and technologies?\nJoin our best-in-class global technical support family\nThe Technical Support Organization resolves complex issues for global customers, including Fortune 500 companies and Government Agencies, through collaboration and excellence. Expertise drives knowledge sharing and feedback utilization to enhance products and services. AkaTec offers remote, comprehensive support for Akamai products and platforms, ensuring reliability 24/7/365 across regions and communication channels.\nPartner with the best\nAs an Associate Cloud Support Engineer resolves technical issues for global customers, ensures cloud system security, and improves processes while enhancing customer experience. This role involves mentoring peers, guiding investigations, and collaborating across teams to deliver effective solutions. Work independently on intricate system interactions during weekends, focusing on availability and performance of systems.\nAs an Associate Cloud Support Engineer, you will be responsible for:\nOwning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.\nDriving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.\nCollaborating and leading communications(emails/calls) withinternal+external stakeholders to effectively manage complex situations.\n\nSupporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE\nEnhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.\nDo what you love\nTo be successful in this role you will:\nHave a Bachelor's degree in computer science/Engineering or relevant fields\nHave 1-2 years of experience in providing technical solutions & support to B2B customers\nDiagnose issues across distributed systems using expertise in internet protocols (DNS, HTTP/S, TCP/IP, TLS) and Linux/Unix for debugging.\nPossess analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.\nHave a Customer-first attitude with the ability to empathize and communicate effectively (written/verbal) to deliver exceptional customer experience.\nDemonstrate excellent interpersonal abilities, collaborate effectively in teams, and exhibit self-motivation with enthusiasm for your responsibilities.\nBuild your career at Akamai\nOur ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.\nWith our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.\nLearn more\nNot sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.","description_format":"text","description_chars":3681,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","CDN & Edge Delivery","Information Security","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-30T02:32:49Z"},{"event":"close","at":"2026-11-01T00:47:33Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/akamai-associate-cloud-support-engineer-weekend-shift","json_url":"https://alion.io/job/akamai-associate-cloud-support-engineer-weekend-shift.json","meta":{"generated_at":"2026-11-01T01:56:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15228},"rest":"https://alion.io/mcp/rest/get_company?id=15228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakamai-associate-cloud-support-engineer-weekend-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakamai-associate-cloud-support-engineer-weekend-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakamai-associate-cloud-support-engineer-weekend-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akamai-associate-cloud-support-engineer-weekend-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakamai-associate-cloud-support-engineer-weekend-shift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3498232}},{"tool":"search_jobs","arguments":{"company":"akamai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3498232},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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