{"id":2851270,"url":"https://alion.io/job/akamai-cloud-support-engineer-ii-24","title":"Cloud Support Engineer II","company":{"id":15228,"name":"Akamai","domain":"akamai.com","url":"https://alion.io/company/akamai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":30,"ghost_share":0.033,"stale_share":0.367,"repost_share":0.1,"time_to_fill_p50_days":3,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Akamai","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:33:55Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T09:37:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Do you love leading and motivating world class technical support team?\nWould you like to work across diverse geographies, environments, cultures and technologies?\nJoin our best-in-class technical support team\nOur Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services.\nPartner with the best\nAt Akamai, as a Cloud Support Engineer II, lead critical global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics.\nAs a Cloud Support Engineer, you will be responsible for:\nDelivering reliable B2B customer support via Akamai's Chat/Email for diverse Enterprise and SMB clients.\nProblem-solving, collaborate internally for quick technical issue resolution, ensuring peak performance on Akamai's Network for customers.\nAnalyzing Akamai Network issues, create proactive solutions, and investigate for improved performance.\nAdapting communication style for real-time chat , Methodically diagnose and resolve intricate technical challenges, and email support.\nBalancing priorities effectively, giving utmost importance to urgent matters while maintaining precision in issue resolution.\nDriving customer success through needs understanding, CDN guidance, and facilitating training.\nDo what you love\nTo be successful in this role you will:\nHave 3-4 years experience, bachelor's in computer science/engineering .\nHave at least 2+ years technical B2B support, including enterprise Chat Channel experience.\nHave to showcase solid internet knowledge (DNS, HTTP/S, TCP), grasp Linux/Unix basics, VPN, SAML and authentication processes.\nPossess exceptional written communication skills with the ability to effectively prioritize workloads and convey technical matters to stakeholders with varying technical expertise.\nCultivate a customer-centric approach, showcasing remarkable interpersonal skills tailored to the diverse needs of clients.\nThrive in a dynamic, environment that emphasizes collaboration and adaptability\nAbout us\nAt Akamai, we make life better for billions of people, trillions of times a day.\nWhether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.\nOur focus is simple:\nCloud and Edge: Running apps closer to users for instant performance.\nSecurity: Neutralizing threats before they ever reach your data.\nContent Delivery: Scaling the world's biggest moments without a glitch.\nAI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.\nAt Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.\nBenefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.\nFlexBase adapts to your job's needs\nAkamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.\nWe trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.\nConnect with us on social and see what life at Akamai is like!","description_format":"text","description_chars":3789,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","CDN & Edge Delivery","Information Security","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-19T13:24:00Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.805,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/akamai-cloud-support-engineer-ii-24","json_url":"https://alion.io/job/akamai-cloud-support-engineer-ii-24.json","meta":{"generated_at":"2026-10-21T13:08:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18583,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15228},"rest":"https://alion.io/mcp/rest/get_company?id=15228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakamai-cloud-support-engineer-ii-24"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakamai-cloud-support-engineer-ii-24"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakamai-cloud-support-engineer-ii-24"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akamai-cloud-support-engineer-ii-24\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakamai-cloud-support-engineer-ii-24"}]}