{"id":134915,"url":"https://alion.io/job/akamai-product-support-engineer-2","title":"Product Support Engineer","company":{"id":15228,"name":"Akamai","domain":"akamai.com","url":"https://alion.io/company/akamai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":31,"ghost_share":0.032,"stale_share":0.387,"repost_share":0.065,"time_to_fill_p50_days":3,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Akamai","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Kibana","optional":false},{"name":"Linode","optional":false},{"name":"Linux","optional":false},{"name":"Nginx","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Wireshark","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T05:39:56Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":84},"description":"Would you like to help make the new products supportable for the longer term?\nWould you like to improve Akamai by developing ideas based on customer feedback?\nJoin our Product Support Team\nBecome a key technical contributor in a global expert team responsible for escalations of Akamai's Security Group.\nPartner with the best\nProvide advanced escalation and product support for the top of the line security products on the market. Including our unique Zero Trust Security platform. You will focus on a cutting-edge suite of services to ensure application and network performance.\nAs a Product Support Engineer, you will be responsible for:\nSupporting tier 3 technical support team with escalations and provide product knowledge expertise.\nResolving issues that were unable to bring to resolution by lower support tiers\nProviding workarounds to mitigate product defects.\nDeveloping scripts for custom configurations and solutions\nAnalyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes.\nContributing to knowledge base and technical competence by providing product and training to the team.\nDo what you love\nTo be successful in this role you will:\nHave degree in Computer Science or similar and 5+ years experience in a technical support position\nHave 3+ years as escalation engineer within L3/L4 support groups and support/services for cloud based solutions/SaaS solutions\nHave understanding of TCP/IP, HTTP/S and DNS with the ability to troubleshoot with Wireshark, browser developer tools, Fiddler and log collectors - Kibana)\nHave experience working with a variety of authentication schemes including SAML, Kerberos, NTLM, OIDC and Oauth2.\nHave experience with on-prem hypervisors such as VMware and cloud-based IaaS platforms (Akamai Linode, AWS, Azure and GCE).\nHave experience with Linux systems, networking and Scripting (Python / API) and Familiarity with NGINX\nThis role engages with a team that supports 11:00 am to 7:00 pm CST, Meetings and engagement with the team typically take place during these hours. We welcome flexible workers and want applicants to be aware of the job's time zone requirements.\nAbout us\nAt Akamai, we make life better for billions of people, trillions of times a day.\nWhether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.\nOur focus is simple:\nCloud and Edge: Running apps closer to users for instant performance.\nSecurity: Neutralizing threats before they ever reach your data.\nContent Delivery: Scaling the world's biggest moments without a glitch.\nAI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.\nAt Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.\nBenefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.\nFlexBase adapts to your job's needs\nAkamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.\nWe trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.\nConnect with us on social and see what life at Akamai is like!","description_format":"text","description_chars":3749,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","CDN & Edge Delivery","Information Security","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-07-30T00:00:00Z"},{"event":"reopen","at":"2026-10-14T18:13:45Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.234,"p_room":0.28,"age_days":84,"expected_fill_days":3,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/akamai-product-support-engineer-2","json_url":"https://alion.io/job/akamai-product-support-engineer-2.json","meta":{"generated_at":"2026-10-22T08:06:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15228},"rest":"https://alion.io/mcp/rest/get_company?id=15228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakamai-product-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakamai-product-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakamai-product-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akamai-product-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakamai-product-support-engineer-2"}]}