{"id":2105368,"url":"https://alion.io/job/akamai-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":15228,"name":"Akamai","domain":"akamai.com","url":"https://alion.io/company/akamai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":27,"ghost_share":0.037,"stale_share":0.407,"repost_share":0.074,"time_to_fill_p50_days":3,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Akamai","optional":false},{"name":"Ansible","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-08T18:12:40Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T14:38:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Would you like to become a part of a global Support Team?\nWould you like to dive deep into your Cloud Knowledge?\nJoin our Microsegmentation Support team!\nWe are looking for a Junior Linux Engineer to join our Cloud services team . This role is ideal for someone with foundational knowledge in Linux, Docker, and Ansible-level concepts. If you are eager to grow and gain real hands-on experience in system administration and production operations, this is for you.\nPartner with the best\nYou will be responsible for monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability.\nAs a Technical Support Engineer, you will be responsible for:\nPerforming and monitoring shifts to ensure system availability and performance.\nIdentifying incidents, perform initial troubleshooting, and escalate according to procedures.\nDocumenting incidents, steps taken, and outcomes clearly.\nAssisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards\nFollowing predefined runbooks and procedures to ensure consistent handling of events.\nDo what you love\nTo be successful in this role you will:\nHave foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).\nHave hands-on experience with Docker/K8S (running containers/pods, basic images, logs, and troubleshooting).\nHave basic understanding of Ansible language concepts (registers, memory layouts, low-level operations)\nHave familiarity with command-line tools, SSH, and common system utilities.\nHave the ability to follow procedures and escalate issues accurately.\nHave the ability to work in a shift-based schedule.\nImportant to have good communication skills and attention to detail.\nAbout us\nAt Akamai, we make life better for billions of people, trillions of times a day.\nWhether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.\nOur focus is simple:\nCloud and Edge: Running apps closer to users for instant performance.\nSecurity: Neutralizing threats before they ever reach your data.\nContent Delivery: Scaling the world's biggest moments without a glitch.\nAI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.\nAt Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.\nBenefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.\nFlexBase adapts to your job's needs\nAkamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.\nWe trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.\nConnect with us on social and see what life at Akamai is like!","description_format":"text","description_chars":3462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Cloud Platforms (IaaS & PaaS)","Information Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-08T20:14:42Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.45,"age_days":5,"expected_fill_days":3,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/akamai-technical-support-engineer-2","json_url":"https://alion.io/job/akamai-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-14T15:50:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15228},"rest":"https://alion.io/mcp/rest/get_company?id=15228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakamai-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakamai-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakamai-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akamai-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakamai-technical-support-engineer-2"}]}