{"id":3360602,"url":"https://alion.io/job/akido-labs-program-manager-enhanced-care-management","title":"Program Manager | Enhanced Care Management","company":{"id":63155,"name":"Akido Labs","domain":"akidolabs.com","url":"https://alion.io/company/akido-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ontario, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-05-05T18:25:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T04:12:53Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":176},"description":"Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.\nServing 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties-from serving unhoused communities in Los Angeles to ride-share drivers in New York.\nFounded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.\nThe Opportunity \nAt Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Manager in the Inland Empire, you’ll be at the forefront of this mission, leading teams to provide compassionate, impactful care. \nAs the program manager, you will supervise an interdisciplinary team of case managers, including but not limited to: a Registered Nurse, Care Coordinator, and Community Health Worker. You will also serve as the team’s behavioral health resource-contributing to care planning, providing direct patient support, and ensuring that patients in crisis or with unmet behavioral health needs are connected to the right level of care. This is a hybrid role based in the Inland Empire, with regular in-person presence at Chapparal Medical clinics (particularly Pomona and Rancho Cucamonga clinics), community outreach in the field, and occasional travel to LA for all-hands meetings. Local candidates strongly preferred. \nThe minimum education requirement for this role is a MSW or MFT, with a California licensure (LCSW/LMFT) preferred. The Program Manager will also need to reside locally to the region served. \nWhat you’ll do \nMaintain a personal caseload of patents with behavioral health need and deliver high quality care to patients. \nConduct behavioral health screenings and assessments to inform individualized care plans, developed in partnership with the patient and the interdisciplinary team. \nServe as the team’s go-to resource for behavioral health questions, warm handoffs, and crisis response protocols-ensuring that patients presenting with suicidality, acute mental health concerns, or SUD crises are appropriately triaged and connected to care. \nDocument all encounters accurately and timely in Care Director in compliance with IEHP ECM program requirements, CalAIM standards, and HIPAA. \nEnsure your staff meet their required caseload, optimizing care delivery and patient outcomes. \nBuild an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies. \nOversee patient care plans to guarantee they are implemented effectively and meet quality standards. \nFully train and onboard new case managers within designated timeframe and ensure they manage a full caseload within designated timeframe. \nCollaborate with the Director to meet audit requirements and track team compliance metrics. \nTeam Management and Supervision \nEstablish a team culture of respect, empathy, and teamwork. \nApprove timecards, time-off requests, and expense reports for direct reports. \nConduct regular 1:1s to provide feedback, coaching, and support. \nAssign new patients to case managers, ensuring balanced and achievable panel sizes. \nLead recruitment efforts, including resume screening, interviews, and onboarding processes. \nServe as subject matter expert in team dependent topics such as harm reduction, and clinical case management. \nProgram Operations \nDrive team towards quarterly objectives in collaboration with Director. This includes proactively generating ideas to achieve goals and implementing the agreed upon ideas with direct reports. \nImplement quality improvement initiatives to enhance patient outcomes and operational efficiency in collaboration with Director. \nBuild, manage, and maintain relationships with key partner organizations. \nOversee enrollment and disenrollment of patients in alignment with organizational SOPs. \nManage budget used for supplies, and other inventory. \nLeadership in Akido best practices \nFacilitate huddles, weekly data reviews, and care planning meetings. \nContribute to monthly all-hands meetings by sharing success stories and showcasing team impact. \nRepresent your team in meetings with the Director and external partners. \nTraining and Development \nTailor training programs to meet the needs of your team and local environment. \nMentor case managers, focusing on skill-building, professional growth, and patient care excellence. This includes upskilling staff in motivational interviewing, harm reduction, coaching etc. \nWho you are \nDeep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders. \n4+ years experience managing front line staff \nExceptional organizational and time-management abilities. \nStrong interpersonal and communication skills, including team coaching and conflict resolution. \nFamiliarity with compliance standards, documentation systems, and data-driven decision-making. \nPreferred Skills and Qualifications \nProven leadership experience, preferably in healthcare or social services. \nThis person will also need to reside locally to the region served. \nExperience with Medi-Cal/Medicaid populations, CalAIM, or ECM programs. \nMinimum 2 years of experience in behavioral health case management, care coordination, or direct services with Medi-Cal or similarly complex populations. \nFamiliarity with IEHP and the Inland Empire county behavioral health system preferred \nExperience working with populations experiencing homelessness, justice involvement, or high emergency department utilization. \nBilingual English/Spanish preferred but not required \nValid driver’s license, automobile insurance, and reliable transportation \nLicense, Certification, and Education Requirements \nMaster’s degree in Social Work (MSW) or Masters in Family therapy (MFT) preferred\nCalifornia licensure (LCSW/LMFT) preferred but not required; licensed or license-eligible candidates strongly preferred. \nBenefits \nHealth benefits include medical, dental and vision \nPaid sick time in accordance in CA law. \nAccrued paid time off (PTO) \n\nSalary range\n$70,000—$85,000 USD\nAkido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.","description_format":"text","description_chars":6673,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-27T21:13:28Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.248,"p_room":0.28,"age_days":176,"expected_fill_days":33,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/akido-labs-program-manager-enhanced-care-management","json_url":"https://alion.io/job/akido-labs-program-manager-enhanced-care-management.json","meta":{"generated_at":"2026-10-29T07:23:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63155},"rest":"https://alion.io/mcp/rest/get_company?id=63155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakido-labs-program-manager-enhanced-care-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakido-labs-program-manager-enhanced-care-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakido-labs-program-manager-enhanced-care-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akido-labs-program-manager-enhanced-care-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakido-labs-program-manager-enhanced-care-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360602}},{"tool":"search_jobs","arguments":{"company":"akidolabs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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