{"id":4089014,"url":"https://alion.io/job/akiem-infrastructure-support-manager","title":"Infrastructure & Support Manager","company":{"id":668986,"name":"Akiem","domain":"akiem.com","url":"https://alion.io/company/akiem","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":88,"open_postings":9,"ghost_share":0.111,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":134,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2025-12-02T14:46:35Z","employer_posted_date":"2025-12-02","last_verified_at":"2026-11-11T19:44:01Z","board_verified":true,"closed_at":null,"days_open":344,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":344},"description":"A leading European provider of services to rail operators, manufacturers, and local authorities, Akiem offers its 100 customers in 22 European countries a fleet of over 760 locomotives and 42 passenger vehicles, as well as solutions covering the entire rolling stock value chain.\nAkiem runs a comprehensive, certified Entity in Charge of Maintenance (ECM) industrial ecosystem built around a pan-European network of workshops and extensive inventories of spare parts for the maintenance of the rolling stock supplied to its customers.\nAbout the role\nAs part of the continued growth and transformation of our European IT organization, AKIEM is looking for an Infrastructure & Support Manager to lead and coordinate IT infrastructure operations and end-user support activities across several European countries.\nReporting directly to the Group IT Director, you will play a key role in ensuring the reliability, performance and continuous improvement of IT services supporting our business operations. You will oversee infrastructure and support activities, coordinate distributed teams and external service providers, and help establish consistent ways of working across the organization.\nThis position combines operational leadership, team management and service delivery oversight in a dynamic international environment. Beyond day-to-day operations, you will actively contribute to the standardization and maturity of IT practices, helping to strengthen governance, optimize support processes and enhance the overall user experience across Europe.\nWe are looking for a hands-on leader who can balance operational excellence with a pragmatic approach, while building strong collaboration between local teams, central IT functions and key business stakeholders.\nKey Responsibilities\nLead and coordinate infrastructure and IT support teams across multiple European locations.\n\nEnsure the availability, reliability and performance of core IT services and workplace environments.\n\nOversee daily support operations, including incident management, escalations and service follow-up.\n\nDrive continuous improvement initiatives to enhance service quality and user satisfaction.\n\nHarmonize and formalize operational processes, roles and support practices across countries.\n\nCoordinate external service providers and monitor operational performance against expectations.\n\nSupport infrastructure deployment and operational projects in collaboration with local and central teams.\n\nWork closely with Enterprise Architecture and Cybersecurity teams to ensure alignment with company standards, governance requirements and security best practices.\n\nContribute to the ongoing development and maturity of AKIEM's European IT operations model.\n\nProfile\n8+ years of experience in IT Infrastructure, IT Operations or IT Support.\n\nPrevious experience managing technical or operational IT teams.\n\nStrong exposure to international and multi-site environments.\n\nExperience with service delivery, incident management and vendor coordination.\n\nKnowledge of Microsoft environments, ITIL practices and infrastructure governance is a plus.\n\nFluent English and French.\n\nPersonal qualities\nPragmatic and hands-on leader\n\nStrong organizational and coordination skills\n\nCollaborative and service-oriented mindset\n\nStructured, reliable and execution-focused\n\nComfortable driving change and continuous improvement\n\nWhy join AKIEM?\nTake a key leadership role within a fast-growing European company.\n\nContribute directly to the transformation and modernization of IT operations across multiple countries.\n\nWork in an international, collaborative and business-oriented environment.\n\nLead impactful initiatives combining operational excellence, service improvement and organizational development.\n\nDoes this description resonate with you? This role, in a particularly stimulating environment, could be the perfect fit for you!\nDon’t hesitate-join a motivated and dynamic team within an inspiring group that truly values strong, human relationships :)\nTalent Pool Notice: Even if this position does not perfectly match your profile, we would be delighted to include you in our Talent Pool and contact you regarding future opportunities.","description_format":"text","description_chars":4194,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport"],"lifecycle":[{"event":"open","at":"2026-11-11T19:44:01Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.637,"p_room":0.28,"age_days":344,"expected_fill_days":134,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-11T22:02:33Z"},"pay":null,"html_url":"https://alion.io/job/akiem-infrastructure-support-manager","json_url":"https://alion.io/job/akiem-infrastructure-support-manager.json","meta":{"generated_at":"2026-11-11T22:02:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668986},"rest":"https://alion.io/mcp/rest/get_company?id=668986"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakiem-infrastructure-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakiem-infrastructure-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakiem-infrastructure-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akiem-infrastructure-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakiem-infrastructure-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4089014}},{"tool":"search_jobs","arguments":{"company":"akiem.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4089014},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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