{"id":2153193,"url":"https://alion.io/job/akkodis-genesys-cloud-engineer-mf","title":"Genesys Cloud Engineer M/F","company":{"id":52935,"name":"Akkodis","domain":"akkodis.com","url":"https://alion.io/company/akkodis","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Amazon EventBridge","optional":true},{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2026-10-09T05:55:29Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T02:47:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"General information\nPublication date\n09/03/2026\nPosition description\nCategory\nOPERATIONS - ENGINEERING/PRODUCTION\nJob title\nGenesys Cloud Engineer M/F\nContract\nPermanent contract\nJob description\nEn Akkodis, combinamos soluciones digitales y de ingeniería para crear un futuro más inteligente para todas las personas. Con presencia en más de 30 países en Europa, Asia y América, impulsamos la innovación transformando industrias y aportando tecnología de vanguardia a los desafíos más complejos del mundo.\nActualmente ampliamos nuestro equipo y buscamos un/a GC Engineer para incorporarse a un proyecto con grandes oportunidades de desarrollo profesional. Como GC Engineer, tendrás un papel clave en el desarrollo de flujos en Genesys Cloud Architect, la creación de integraciones y la optimización de plataformas de experiencia de cliente.\nModalidad: 100% remoto\n⭐ Eres la persona ideal si cuentas con…\n+3 años de experiencia en Genesys Cloud, desarrollo de flujos en Architect e integraciones API.\nSólidos conocimientos en REST APIs y programación/scripting (JavaScript, Python o similar).\nExperiencia en análisis técnico y resolución de problemas.\nFamiliaridad con entornos cloud, seguridad y control de versiones.\nInglés alto para trabajar en un entorno internacional.\nSe valorará además:\nIntegraciones basadas en eventos (EventBridge o similares).\nConocimiento de bots e IA conversacional.\nExperiencia con CRM Dynamics.\nCertificaciones en Genesys Cloud o AWS.\nUso de Embeddable Framework y APIs de reporting/métricas.\n¿Qué harás en tu día a día?\nDesarrollar y mantener flujos en Genesys Cloud Architect.\nImplementar lógica de enrutamiento, automatizaciones y configuraciones de voz y canales digitales.\nCrear y dar soporte a integraciones mediante REST APIs, Data Actions y servicios basados en eventos.\nColaborar con equipos de negocio y TI para transformar requisitos en soluciones técnicas eficaces.\nResolver incidencias, asegurar la estabilidad de la plataforma y participar en pruebas y despliegues.\nDocumentar procesos y compartir buenas prácticas con el equipo.\n¿Qué ofrecemos en Akkodis?\nContrato indefinido.\nTrabajo 100% remoto\nFormar parte de una compañía multinacional líder en un sector en crecimiento.\nBeneficios flexibles: restaurante, transporte, apoyo en salud.\nFormación continua y programas de desarrollo profesional.\nDescuentos y ventajas exclusivas para empleados/as de Akkodis.\nSi te interesa y crees que puedes encajar, Inscríbete!\nBusiness Industry\nDigital\nProfile\n.\nPosition location\nJob location\nEurope, Spain\nLocation\nRemoto\nTelework\nFull-time\nCandidate criteria\nLevel of 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