{"id":2153517,"url":"https://alion.io/job/akkodis-helpdesk-mf","title":"HELPDESK M/F","company":{"id":52935,"name":"Akkodis","domain":"akkodis.com","url":"https://alion.io/company/akkodis","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T05:57:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T07:41:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"General information\nPublication date\n17/09/2025\nPosition description\nCategory\nOPERATIONS - ENGINEERING/PRODUCTION\nJob title\nHELPDESK M/F\nContract\nPermanent contract\nJob description\nEn Akkodis, aunamos soluciones digitales y de ingeniería para crear un futuro más inteligente para todos. Con presencia en más de 30 países de Europa, Asia y América, nuestro grupo está comprometido con la innovación, utilizando el conocimiento y experiencia de nuestro equipo y la tecnología para transformar industrias y ofrecer soluciones para afrontar los más complejos retos globales que ahora se plantean.\n¿Eres un/a profesional del soporte IT con experiencia sólida y orientación al detalle?\nEn Akkodis estamos seleccionando Helpdesk senior para un proyecto presencial en Barcelona, dando soporte a usuarios VIP en un entorno de alto nivel.\nUbicación: Barcelona (modalidad presencial)\n¿Qué buscamos?\nHelpdesk experimentado, con al menos 4-5 años de experiencia en soporte técnico y alta capacidad de autonomía.\nImprescindible:\nDominio de ServiceNow (gestión de tickets)\nExperiencia en resolución de incidencias M365, tanto en entornos cloud como on-premise\nCapacidad de generar y mantener documentación técnica clara y precisa\nNivel avanzado de Excel para gestión de inventario de equipos\nInglés C1 o B2 muy alto (indispensable para el trato con usuarios VIP)\nAdemás, se valora experiencia en:\nActive Directory (avanzado)\nSoporte N2/N3\nWindows 10/11 (Mac deseable)\nSoporte a usuarios VIP\nVPN, Teams, iPhone/iPad, instalación y despliegue de hardware\nConocimientos básicos de redes (LAN/WAN, permisos, cliente-servidor)\n¿Qué ofrecemos?\nProyecto atractivo\nPosibilidad de crecimiento y toma de requerimientos\nContrato indefinido\nTrabajo EN BARCELONA\nFormar parte de una multinacional.\nOportunidades de aprendizaje y desarrollo continuo.\nBusiness Industry\nDigital\nProfile\n.\nPosition location\nJob location\nEurope, Spain\nLocation\nBarcelona\nCandidate criteria\nLevel of experience\nAll levels of experience","description_format":"text","description_chars":1985,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-09T05:57:58Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:3","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/akkodis-helpdesk-mf","json_url":"https://alion.io/job/akkodis-helpdesk-mf.json","meta":{"generated_at":"2026-10-12T13:08:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52935},"rest":"https://alion.io/mcp/rest/get_company?id=52935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakkodis-helpdesk-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakkodis-helpdesk-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakkodis-helpdesk-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akkodis-helpdesk-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakkodis-helpdesk-mf"}]}