{"id":2153610,"url":"https://alion.io/job/akkodis-support-engineer-digital-mfx","title":"Support Engineer - Digital - M/F/X","company":{"id":52935,"name":"Akkodis","domain":"akkodis.com","url":"https://alion.io/company/akkodis","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-09T05:57:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T19:25:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"General information\nPublication date\n25/07/2025\nPosition description\nCategory\nOPERATIONS - ENGINEERING/PRODUCTION\nJob title\nSupport Engineer - Digital - M/F/X\nContract\nPermanent contract\nJob description\nAkkodis is an organization with more than 1,000 engineering, scientific and digital experts in Belgium. Our mission is clear: create a smarter future together! We are a one-stop-shop for engineering, IT, Life Science, and new technologies. Our combined passion for talent and technology allows us to look at the world differently.\nWith our 360° offer we support companies in all sectors in implementing Smart Industry solutions, from the up and reskilling of entire teams to the delivery of complete projects. Our added value? We make incredible happen!\nMain tasks :\nProvisioning of catalog IS/IT services (staging of new computers, installation of softwares,…)\nOnboarding of new end-users\nRemote or on-site resolving technical problems with hardware, software and connectivity (L0 - L1) • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve\nAdvise end-user about the use of catalog IS/IT services\nParticipate in the configuration and support of internal systems\nParticipate to all End-Support Squad tasks (physical inventory, evacuation of obsolete equipment,..)\nAdhering to documented policies, procedures and processes that are specific to the IS/IT department\nClear and concise documentation of all end-user interaction within appropriate ITSM tool\nWorking closely together with the Squad Leads, IT Manager and IT Program Manager to report status, facilitate decisions, manage risks and escalate as needed.\nBusiness Industry\nDigital\nProfile\nCompetency requirements:\nYou ideally have a degree in IT\nMandatory: You have at least 3 years of experience as a Support Engineer in a >100 end points IT environment\nYou master the installation of new end-points (laptops, computers,...) in a Windows environment\nAdvanced knowledge in Computer Hardware\nAdvanced knowledge in Common Software applications\nAdvanced knowledge in Microsoft Operating system\nProficient knowledge in Printer Hardware\nProficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices\nProficient knowledge in ITSM software\nMicrosoft Office & Office 365 applications\nYou are familiar with most of the following technologies:\no Windows 10-11, Windows Server / AD\no PowerShell\no Linux basics\no VMware vSphere vCenter\no Backup solutions (Veeam)\no Wireless solutions\no TCP/IP / Antivirus / VoIP basics / Printing / Cybersecurity basics\no Mobile devices\nExperience working with Jira/Confluence is a clear asset\nExperience working with SharePoint (hosting and content) is a clear asset\nGood knowledge of French and ability to work in English.\nSolution and customer-oriented\nAutonomous and results oriented\nPassionate about IT and eager to always learn\nAbility to change business context regularly\nAbility to integrate easily into an existing team and to fully collaborate\nProject management basis\nWhat’s the offer you can’t refuse?\nAs an AKKODIS Team member, you will be:\n· Onboarded in your position via a buddy process\n· Supported in your career by your Business Manager\n· Actor of your training plan and your personal and professional development\n· Benefiting from a permanent contract\n· Benefiting from a competitive salary package including several extra-legal benefits\nDo you any questions? You can contact me at \nPosition location\nJob location\nEurope, Belgium\nLocation\nAvenue Jules Bordet 168 1140 Bruxelles\nCandidate criteria\nLevel of experience\n3 to 5 years","description_format":"text","description_chars":3659,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-09T05:57:58Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:3","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/akkodis-support-engineer-digital-mfx","json_url":"https://alion.io/job/akkodis-support-engineer-digital-mfx.json","meta":{"generated_at":"2026-10-12T22:41:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52935},"rest":"https://alion.io/mcp/rest/get_company?id=52935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakkodis-support-engineer-digital-mfx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakkodis-support-engineer-digital-mfx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakkodis-support-engineer-digital-mfx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akkodis-support-engineer-digital-mfx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakkodis-support-engineer-digital-mfx"}]}