Project Coordinator

We're looking for a highly organized and detail-oriented Project Coordinator to support our customer success and professional services teams. You'll be the operational backbone that keeps our project and ticket workflows running smoothly, working closely with our project managers to coordinate estimates, scheduling, documentation, and client communications, and supporting CS and PS leadership in a variety of areas, including supporting the Chief Customer Officer with operational reporting, timesheet management and assessment, CRM data hygiene management, and other operational tasks.

This role is ideal for someone early in their career who thrives on organization, wants exposure to professional services delivery, and is eager to learn project management and services operations. If you're curious about how software projects work and want to build skills that could lead to PM, CSM, or technical account manager roles, this is your opportunity.

The core responsibilities for the job include the following:

Estimate Coordination:

• Monitor incoming customer tickets and project requests across multiple clients.
• Extract key information from tickets and format them according to our Slack workflow templates.
• Coordinate with technical leads to obtain effort estimates for customer work.
• Facilitate back-and-forth between PMs and technical leads to refine estimates.
• Track the estimate status and ensure a timely turnaround.
• Support PMs in communicating estimates to clients.

Meeting and Documentation Support:

• Schedule client and internal team meetings across time zones.
• Attend meetings and capture clear, organized notes.
• Maintain and update client Confluence pages with current project information.
• Ensure project documentation stays accurate and accessible.

General Coordination:

• Support both project managers across their respective client portfolios.
• Help manage workflows in Asana, Zendesk, and Everhour.
• Identify process improvements as you learn our workflows.
• Adapt to evolving responsibilities as we automate parts of this workflow.

Services Operations:

• Prepare weekly and monthly operational reports tracking key metrics.
• Monitor daily timesheet submissions in Everhour, following up with team members on missing or incomplete entries.
• Ensure accuracy and completeness of client records in HubSpot CRM.

Requirements:

• 1-3 years of professional experience in a business environment.
• Bachelor's degree or equivalent experience.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication in English.
• Comfortable working with multiple tools and systems (we use Slack, Asana, Confluence, Zendesk, Everhour, and MS Office).
• Self-directed and able to manage multiple tasks without close supervision.
• Reliable internet connection and home office setup for remote work.
• Ability to overlap with Eastern Time, North American-based team.

Expectation:

• Genuine curiosity about how projects are delivered and managed.
• Previous experience in software companies or agencies.
• Familiarity with technical services, support tickets, or project coordination.
• Proactive mindset: you spot problems before they become urgent.
• Desire to learn and grow into more strategic roles.