{"id":2554253,"url":"https://alion.io/job/akselos-service-delivery-lead","title":"Service Delivery Lead","company":{"id":670059,"name":"Akselos","domain":"akselos.com","url":"https://alion.io/company/akselos","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":194000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1211},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Digital Twin","optional":false},{"name":"SDL","optional":false},{"name":"C","optional":true}],"status":"live","first_seen_at":"2026-10-14T18:41:51Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T15:51:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Role Overview\nThe Service Delivery Lead (SDL) is the ultimate execution authority responsible for turning won software and services contracts into active, value-generating enterprise deployments. Embedded inside customer-facing strike Teams, this role transitions accounts from commercial sign-off through configuration execution to operations. The SDL leverages engineering-led rigor and advanced AI-driven automation to accelerate implementation and shrink time-to-value for strategic global clients. Post-deployment, the SDL manages the operations of the deployed SPM instance, ensuring active dialogue and value realization for the customer.\nKey Responsibilities\nStrategic Engagements & Pre-Sales Scoping\nDeployment Blueprinting & Planning:Partner with Sales and Product Owners in value workshops to map the 'Configure & Install' framework. Delineate technical paths and prepare implementation plans with effort estimates.\nScope & Resource Management:Collaborate with SMEs to explicitly lock down engineering scope boundaries and delivery timelines. Optimize project team resourcing and prevent unnecessary feature creep to conserve developer bandwidth.\nPMO Coordination:Ensure cost and effort alignment within proposed commercial frameworks.\nAccount Deployment & Execution\nEnd-to-End Delivery Ownership:Securely manage and execute the entire Structural Performance Management (SPM) solution deployment lifecycle for strategic enterprise accounts.\nProject & Quality Control:Track baselines and milestones, manage financial fulfillment, and spearhead the resolution of onboarding friction. Partner with QA to ensure deployed instances pass UAT and engineering standards.\nSupport Handover & Operations:Cleanly transition deployed solutions to Customer Enablement. Post-deployment, manage operations, monitor customer health, and animate Structural Digital Twin use cases.\nAI Adoption & Delivery Acceleration\nWorkflow Automation:Lead AI and Automation Strike Teams to systematically optimize blueprinting paths for primary heavy industry asset models (e.g., Piping, Pipelines, Cokers, Reactors, SMRs).\nTime-to-Value Optimization:Embed agentic capabilities and expand AI-assisted workflows into routine deployment procedures.\nRequirements & Qualifications\nProfessional Experience:5+ years leading complex engineering software deployments in B2B SaaS, Downstream/Upstream energy, or heavy industrial simulation.\nProject Management:Proven ability to negotiate across Sales, Product, and Backend Engineering validation gates to deliver on schedule. Agile expertise in handling deployment sprint cycles.\nTechnical Rigor:Highly comfortable with complex engineering applications, technical engineering information, and cloud-based data integrations.\nLanguage Skills:Fluency in written and spoken Portugueseand Englishis mandatory. Spanish and other language skills are a plus.\nAutomation Mindset:Demonstrated interest or experience leveraging AI copilots, agentic scripts, or automated frameworks to actively scale productivity.","description_format":"text","description_chars":3022,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software"],"lifecycle":[{"event":"open","at":"2026-10-14T18:41:51Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/akselos-service-delivery-lead","json_url":"https://alion.io/job/akselos-service-delivery-lead.json","meta":{"generated_at":"2026-10-25T19:36:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670059},"rest":"https://alion.io/mcp/rest/get_company?id=670059"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakselos-service-delivery-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakselos-service-delivery-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakselos-service-delivery-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akselos-service-delivery-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakselos-service-delivery-lead"}]}