{"id":1093969,"url":"https://alion.io/job/aktiia-logistic-operations-manager-us","title":"Logistic Operations Manager US","company":{"id":2101559,"name":"Hilo","domain":"hilo.com","url":"https://alion.io/company/hilo-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T06:51:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":2},"description":"About Hilo by Aktiia\nHigh blood pressure is the world's most common disease, causing 18M deaths each year. At Hilo by Aktiia, we're building a world where no lives are lost to its effects - with technology that helps people take control of their health.\nWe're a venture-backed scale-up with $96M raised from investors in Europe and the US. Rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM), our device is the world's only medically accurate, cuffless, continuous blood pressure monitor for daily use - clinically validated and CE Marked as a Class IIa medical device, now available in 12 countries. In July, we launched in the US.\nWe're a remote-first company headquartered in Neuchâtel, Switzerland, united by our passion for impact and innovation.\n Role overview\nEvery Hilo Band that reaches a customer on time is one more person who can start taking control of their blood pressure. As Logistics Manager you own our day- to- day D2C logistics execution end to end: Webshop and Amazon across the USA and Canada markets. That covers daily fulfilment and outbound logistics, inbound transportation from our factories to regional warehouses, last mile delivery, returns, and the daily relationship with our 3PLs and carriers. Our network has grown to six third party logistics partners worldwide, including our newest partner in the US. Your impact comes from running the operation superbly well every day, resolving issues before customers feel them, and steadily making the flows you own smoother, faster and more cost efficient. You contribute to our wider logistics strategy, while overall network architecture sits with Operations leadership. You work as an individual contributor without direct reports, in close collaboration with Manufacturing, Finance, Sales, Quality and Customer Service, with room to grow as the network scales.\nLocation: US-based, preferably East Coast, must be authorised to work in the United States, with regular traveling. The role requires minimum half-day working hours to overlap with our European-based team (CET), and travel to team and business events quarterly (or as needed).\nCore responsibilities\nEnd to end D2C logistics operations\nOwn end to end D2C logistics for Webshop and Amazon across the USA and Canada.\nRun daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns and issue resolution.\nResolve exceptions fast and cleanly so customers never feel the friction behind the scenes.\nContribute to planning and implementing the overall logistics strategy.\n3PL and carrier management\nManage and scale a multi 3PL network, including ramping up our newly launched US operation.\nOwn SLAs, performance reviews and capacity planning across logistics partners.\nBe the daily operational contact for 3PLs and carriers, building relationships based on trust and clear expectations.\nInbound and international transportation\nOwn inbound transportation from our factories, for example in China and Vietnam, to regional warehouses.\nLead inbound carrier selection, route design, rate negotiation and cost to serve optimisation.\nCoordinate freight booking, shipping schedules and handover to logistics partners.\nManage customs clearance processes and import documentation.\nProduct integrity and inventory execution\nEnsure product integrity for devices that are sensitive to temperature, humidity and pressure.\nMaintain inventory visibility across warehouses and sales channels.\nCoordinate replenishment to avoid both stockouts and excess inventory.\nReporting and collaboration\nDefine and track logistics KPIs such as OTIF, lead time, cost per shipment and return rate, and report them so the business can act on them.\nDrive continuous improvement of the operations you run.\nCollaborate closely with Manufacturing, Finance, Sales, Quality and Customer Service.\nRequirements\nBackground & Experience\nEssential\n5+ years in logistics, fulfilment or supply chain operations, ideally in D2C or ecommerce and international distribution.\nProven experience managing 3PLs, carriers and cross border shipments.\nSolid working knowledge of last mile delivery, Amazon fulfilment and international shipping fundamentals.\nHands on experience with logistics or ERP tools, and strong analytical skills.\nExcellent English, written and spoken.\nUSA based, and willing to travel occasionally to warehouses in Switzerland, Germany, UK, Canada, Australia and the USA.\nNice to have\nBSc in Business Administration, Supply Chain, Logistics or a related field. Equivalent practical experience counts just as much.\nChinese.\nExperience in medical device, pharmaceutical or other quality regulated logistics.\nExperience setting up logistics operations in a new market.\nHow you work\nYou are a self starter who thrives in a scale up without a large support structure around you.\nYou have a strong execution mindset and real attention to detail.\nYou keep several issues moving in parallel and prioritise well under pressure.\nYou communicate clearly, take ownership and bring solutions rather than problems.\nWhat success looks like\nIn your first 90 days\nDay 30 You know our network end to end: every 3PL, carrier, lane and system, and you are the go to person for daily operational questions.\nDay 60 You run daily fulfilment and inbound execution independently, you have taken over the 3PL and carrier relationships, and you have named the three biggest sources of friction in the current flow.\nDay 90 Logistics KPI reporting runs on your cadence, your first improvement is live and measurable, and you are driving the ramp up of our US operation.\nAfter one year\nOrders are fulfilled accurately and delivered on time, consistently and in Americas.\nOperational issues are identified early and resolved before customers are affected.\nOur US operation is running to SLA and scaling smoothly with demand.\nCost per shipment and inbound cost to serve are trending down with no trade off in service.\n3PLs and carriers experience us as a well run, well organised partner, and the customer delivery experience is consistently positive.\nBenefits\nCompensation & Benefits\nThe base salary range for this role is 125,000-140,000 USD, depending on experience and location, plus a comprehensive benefits package including health, dental, vision, and paid time off. In addition, we offer an attractive ESOP package, giving you the opportunity to participate in Hilo's long-term success and growth.\nWhy Join Us?\nHilo by Aktiia is becoming one of the most important med-tech companies, and you can be part of this exciting journey.\nWork on a mission that matters - transforming cardiovascular health at global scale \nBe part of a fast-growing, high-impact, venture-backed company \nCollaborate with a diverse, passionate, and talented team \nReady to Move the Needle?\nIf you are excited about owning a market from the ground up, thrive in high-autonomy commercial leadership roles, and want to contribute to meaningful impact in healthcare, we would love to hear from you.\nEqual Employment Opportunity\nHilo by Aktiia is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. 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