{"id":1941253,"url":"https://alion.io/job/aktos-product-implementation-specialist","title":"Product Implementation Specialist","company":{"id":3870931,"name":"Aktos","domain":"aktos.ai","url":"https://alion.io/company/aktos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Postman","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2025-10-24T14:05:12Z","employer_posted_date":"2026-02-28","last_verified_at":"2026-10-11T03:10:08Z","board_verified":true,"closed_at":null,"days_open":351,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":350},"description":"Onboarding Specialist (Remote - Global)\nAbout Aktos\n Aktos builds software for debt collection agencies - modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.\nRole overview\nWe’re hiring an Onboarding Specialist to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos.\nWhat you’ll do\nOwn 3+ month onboarding programs end-to-end - create and run project plans, track milestones, and remove blockers to keep implementations on time\nLead stakeholder management - map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs\nProactively derisk implementations - maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed\nDiagnose technical and product blockers - analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes\nCollaborate with product & engineering - surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort\nStandardize and scale onboarding - create playbooks, runbooks, templates, and internal documentation to speed up future implementations\nCommunicate clearly with clients - set expectations, guide them through setup, and resolve questions efficiently\n(Bonus) Perform light technical work - data imports, SQL lookups, API checks, test configurations, and validation of integrations\nWho this role is for (Ideal backgrounds)\nWe’re explicitly looking for people who have led long, complex onboarding programs (3+ months) where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include:\nImplementation/Professional Services at an enterprise SaaS vendor (ERP, CRM, HRIS, billing/collections) - titles like Implementation Manager, Senior Onboarding Specialist, Professional Services Consultant, or Technical Project Manager (Onboarding)\n\nCustomer Success/Onboarding leads at companies that deliver 3-6 month deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise)\nProject managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations\nPeople from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients\nIf you’ve had titles like Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager - Implementation, or Senior Onboarding Specialist and you’ve driven multi-month, enterprise-style implementations, you’ll fit well.\nWhat you’ll need\n1-3 years experience in SaaS onboarding, implementation, or project management - must include ownership of 3+ month onboarding programs or equivalent enterprise engagements\nStrong project management and stakeholder management skills - project plans, risk registers, gating, escalation, and executive reporting\nBasic SQL and Excel skills (able to run lookups and validate data); comfort with light technical troubleshooting\nStrong written and spoken English communication\nExcellent organization and attention to detail\nComfortable working across time zones in a fast-paced startup\nBonus: experience with customer data migrations, APIs, Postman, Zapier or other workflow automation tools\nCompensation\nCompetitive salary based on experience: $40K-$60K USD / year (some flexibility for exceptional candidates)\nWhy join Aktos\nMeaningful equity at a fast-moving startup team\nMake a measurable impact on customer success and product quality\nLearn SaaS operations, data systems, and product development firsthand\nLong-term growth opportunity as we scale our customer success and product orgs","description_format":"text","description_chars":4130,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-10-06T03:03:51Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.087,"p_room":0.28,"age_days":350,"expected_fill_days":16,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/aktos-product-implementation-specialist","json_url":"https://alion.io/job/aktos-product-implementation-specialist.json","meta":{"generated_at":"2026-10-11T05:04:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4490,"day_limit":5000,"remaining_today":510,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3870931},"rest":"https://alion.io/mcp/rest/get_company?id=3870931"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faktos-product-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faktos-product-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faktos-product-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aktos-product-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faktos-product-implementation-specialist"}]}