{"id":173951,"url":"https://alion.io/job/akuity-technical-support-engineer-amer-west","title":"Technical Support Engineer, AMER West","company":{"id":171714,"name":"Akuity","domain":"akuity.io","url":"https://alion.io/company/akuity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":84},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ArgoCD","optional":false},{"name":"CI/CD","optional":false},{"name":"GitHub","optional":false},{"name":"GitOps","optional":false},{"name":"Kubernetes","optional":false},{"name":"Amazon EKS","optional":true},{"name":"Argo Workflows","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Azure AKS","optional":true},{"name":"GCP","optional":true},{"name":"Google GKE","optional":true}],"status":"live","first_seen_at":"2026-07-17T16:08:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T22:57:40Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":106},"description":"Technical Support Engineer\nAbout Akuity\nAkuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.\nFollowing Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.\nThe Opportunity\nAs a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.\nWhat You’ll Do\nDeliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.\nDevelop deep technical expertise in GitOps, Argo, and Akuity’s offerings.\nTroubleshoot, diagnose, and resolve customer issues promptly and accurately.\nRecognize common support patterns and escalate issues to engineering when appropriate.\nHelp build and iterate on our support playbook, processes, and systems.\nContribute to improving Akuity’s documentation to enhance the customer experience.\nWhat We Look For\nMust Have\n2+ years of experience in a customer-facing support role.\nExperience configuring and troubleshooting Kubernetes infrastructure.\nHands-on experience with Argo CD in a professional setting\nFamiliarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.\nA passion for working directly with users and the ability to communicate context clearly and thoughtfully.\nEnthusiasm for being a primary point of contact for both open-source and enterprise customers.\nA proactive, strategic mindset, anticipating issues and designing scalable solutions.\nStrong systems thinking skills and the drive to identify root causes.\nNice to Have\nExperience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).\nExperience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).\nExperience using Kargo to deploy multiple projects across stages.\nWhy Akuity?\nAt Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.\nOur culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.\nAkuity is proud to be an equal-opportunity employer. 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