{"id":3781248,"url":"https://alion.io/job/akzonobel-vacancies-customer-service-representative","title":"Vacancies Customer Service Representative","company":{"id":680,"name":"AkzoNobel","domain":"akzonobel.com","url":"https://alion.io/company/akzonobel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-03T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About AkzoNobel\nSince 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.\nFor more information please visit \n 2024 Akzo Nobel N.V. All rights reserved.\nJob Purpose Provides order-to-cash service support to the organization by verifying the accuracy of order information andprocessing orders in a timely manner to ensure products reach customers on time and in full.\nHas an interactivediscussion with customers to understand their requirements and fulfilling their needs.\nExecutes any process changesand/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level ofcustomer satisfaction are maintained.\nRecords customer complaints and responds in accordance with guidelines fromsupervisor\nKey Accountabilities 1. Customer Order Service Administration:\nReceive process and follow up orders. Confirm orders in writing.\nReview Outstanding Order Report for pending orders and ensure OTIF is met for all orders.\nAgree on delivery dates documentation transport and packaging matters with customers.\nSend product information to customers (product data material safety data).\nWork with the organizations other regional offices to resolve problems facilitate solutions and enhancecustomer service experience.\nEnsure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.\nExtremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines\nPrepare the lab requests to R&D for sample request from clients. Follow-up on their processing.\nDivert customer complaints to Technical Support and arranges products returns from customers\nAdministrate and file customer complaints.\nArchiving of all COS related documentation in a proper and timely manner.\nEnsures customer orders comply with any defined local authority matrices.\nEnsure correct order maintenance for OTIF reporting.\nEnsure all customers & orders documentation is properly filed and desks are clear of any unnecessarypaperwork.\n2. Connect with warehouse & logistics team:\nExtremely close communication with regional as well as local production as well as planning teams toensure strict timelines are met.\nServe as communication link between external customers and internal local and regional stakeholders.\nPrepare picking lists for dispatches and liaise with warehouse staff.\nPrepare daily dispatch requests for the warehouse / logistics team.\nEnsure that delivery dates transport and packaging matters are agreed with customers\n3. Invoicing & OWC management:\nCreate and verify invoices debit/credit notes and rebate agreements (where relevant).\nImprove OWC in cooperation with Sales Manager Credit Control and customers.\nEnsure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.\nEnsure minimum numbers of orders are processed which require manual input of prices into system..\nEnsure timely invoicing in system basis to ensure no pending invoices\n4. Customer Communication & Sales related activities:\nAnswers customer inquiries/communications as required.\nEnsure that all orders are processed on time with order acknowledgements sent to customers\nServe as communication link between external customers and internal stakeholders\nWrite internal and external correspondence according to instructions of the COS Manager and Sales Manager\nContribute as a checker function to ensure quotations and customers contracts comply with any locallydefined authority matrices\nKey Accountabilities (Continued) 5. Maintenance of Process Flowcharts & SOPs:\nContributes to the development and maintenance of standards policies and procedures regardingcustomer service.\nRegularly provides feedback on the soundness and effectiveness of the customer service departmentspolicies and procedures.\nBased on feedback gathered from ERP users proposes and implements approved improvements in theservice & distribution process flow.\n6. Reporting:\nOTIF Reason Code maintenance and OTIF Reporting.\nOutstanding Order Report.\nStandard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.\n7. Compliance:\nAdheres to all corporate policies guidelines and statutory requirements and recommends to (senior)management adoption and/or changes to policies and guidelines to reflect circumstances within thecustomer service area\nIs familiar with the applicable corporate & site policies/procedures with regard to personal conduct andHSE standards and acting in compliance with all applicable regulations\n8. Cover for colleagues:\nProvide vacation cover for other COS colleagues in other businesses\nExperience At least2-3 years progressive customer service experiencerequired with strong ERP experience(preferably SAP)\nBachelor degree in relevant discipline.\nThis role requires an individual who isfluent in written and spoken Englishwho isnumerate able to managecomplex data operationally and service focused has goodERPexperience(preferably SAP) and is a goodcommunicator.\nMust be able to work well under pressure and adhere to strict deadlines be able to multitask and have goodinterpersonal and communication skills. Must be able to work well in a team environment.\nGood MS Office (Excel / Word / PowerPoint).\nGood customer service and negotiation skills.\nAble to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.\nKnowledge of ERP systems and Order to cash processes in a business to business environment.\nSound understanding of other functional areas: sales supply chain marketing and logistics.\nAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.\nRequisition ID:50843\n\nRequired Experience:\nUnclear Seniority","description_format":"text","description_chars":6982,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-11-05T00:52:30Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.71,"p_room":0.578,"age_days":2,"expected_fill_days":2,"reasons":["seen:2","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/akzonobel-vacancies-customer-service-representative","json_url":"https://alion.io/job/akzonobel-vacancies-customer-service-representative.json","meta":{"generated_at":"2026-11-06T02:30:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4234,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680},"rest":"https://alion.io/mcp/rest/get_company?id=680"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fakzonobel-vacancies-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fakzonobel-vacancies-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fakzonobel-vacancies-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/akzonobel-vacancies-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fakzonobel-vacancies-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3781248}},{"tool":"search_jobs","arguments":{"company":"akzonobel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3781248},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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