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designated systems. · Monitor laboratory equipment, report malfunctions, and ensure proper operation and maintenance.\nManage laboratory inventory, including monitoring stock levels, preparing purchase requisitions, receiving and verifying supplies, processing GRNs, and maintaining accurate inventory records by regular timely issuing on system.\nMonitor and analyze laboratory consumption and ensure availability of reagents, consumables, and other required materials.\nRegister patients in the LDM at collection sites or branches where dedicated customer care staff is unavailable, ensuring accurate patient information, test requests, billing details, and required documentation.\nProvide customer care and front-desk support at branches when required, including assisting patients with inquiries, registration, appointments, and service-related requests.\nEnsure a smooth and positive patient experience and escalate complaints or issues to the appropriate department when required.\nSupport branch operations while maintaining laboratory service quality, patient safety, and operational standards.\nAssist in training and guiding new employees, interns, and students on laboratory procedures, systems, safety, and SOPs.\nParticipate in audits, training, process improvement initiatives, and departmental\nactivities as required.\nMaintain patient confidentiality and ensure all activities comply with organizational policies, professional standards, and applicable regulations.\nPerform any other duties and responsibilities related to the role as assigned by the direct manager\nRequirements\n· Strong knowledge of laboratory procedures, testing techniques, and specimen handling.\n· Technical proficiency in laboratory equipment and automated analyzers.\n· Knowledge of quality control and quality assurance practices.\n· Knowledge of infection control, laboratory safety, and regulatory requirements.\n· Ability to accurately perform laboratory testing and interpret quality control results within the scope of the role.\n· Strong attention to detail and accuracy.\n· Good communication and interpersonal skills.\n· Ability to communicate professionally with patients, medical staff, laboratory staff, customer care teams, and administrative staff.\n· Customer service orientation and ability to handle patient inquiries professionally.\n· Ability to accurately register patients and enter patient information into the designated system.\n· Problem-solving and troubleshooting skills.\n· Ability to work independently and as part of a multidisciplinary team.\n· Ability to manage multiple tasks and work effectively under pressure.\n· Good computer skills and ability to use laboratory and patient management systems.\n· Commitment to compliance with professional, ethical, and organizational 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