{"id":3870163,"url":"https://alion.io/job/al-tayer-last-mile-dispatch-coordinator-e-commerce","title":"Last Mile Dispatch Coordinator – E-commerce","company":{"id":2291869,"name":"Al Tayer","domain":"altayer.com","url":"https://alion.io/company/altayer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":14,"ghost_share":0,"stale_share":0.214,"repost_share":0.071,"time_to_fill_p50_days":11,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T12:41:31Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T08:59:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Purpose\nTo provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries\n Functional Roles and Responsibilities\nHandle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays. \nCoordinate with the dispatch team to ensure products are dispatched as per the schedule \nCoordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the delivery \nAddress all the customer complaints by directing to the right people or by providing the right information \nAdhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs. \nTake regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action. \nTrain & monitor the delivery team to ensure high level of customer satisfaction \nMaintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company. \nReview Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.\n Education/Certification and Continued Education\nDiploma or Pre-University\nYears of Experience\n2-4 years relevant experience in logistics Industry","description_format":"text","description_chars":1997,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-11-06T14:03:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/al-tayer-last-mile-dispatch-coordinator-e-commerce","json_url":"https://alion.io/job/al-tayer-last-mile-dispatch-coordinator-e-commerce.json","meta":{"generated_at":"2026-11-08T15:46:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2291869},"rest":"https://alion.io/mcp/rest/get_company?id=2291869"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fal-tayer-last-mile-dispatch-coordinator-e-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fal-tayer-last-mile-dispatch-coordinator-e-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fal-tayer-last-mile-dispatch-coordinator-e-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/al-tayer-last-mile-dispatch-coordinator-e-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fal-tayer-last-mile-dispatch-coordinator-e-commerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3870163}},{"tool":"search_jobs","arguments":{"company":"altayer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3870163},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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