{"id":2429674,"url":"https://alion.io/job/alan-it-operations-specialist","title":"IT Operations Specialist","company":{"id":4773,"name":"Alan","domain":"alan.com","url":"https://alion.io/company/alan","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":28,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46000,"max":53000,"currency":"EUR","period":"year","gross":null,"usd_annual":59246},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"Python","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-09-07T10:17:04Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-17T20:02:00Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Health can’t wait.\nNot for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.\nAlan exists to end the wait.\nHealth is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.\nSo we are building thenew standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.\nWe are on an incredible journey to build a global leading company, with aunique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.\nPrevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.\nMission\nAlan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.\nIT at Alan is more than just a helpdesk. Operations and support ('Run') take roughly 60% of your time initially, while the rest goes toward owning project-based initiatives ('Build') tailored to your experience level. \nAs you ramp up alongside senior engineers, your focus will naturally shift toward more build-focused work with wider impact.\nThe scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.\nScope\nSupport & Oncall\nOwn L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers\n\nTriage, communicate to users during incidents, and escalate appropriately\n\nDocument recurring issues and reduce ticket volume through self-service\n\nDevice lifecycle & endpoint compliance\nOwn the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval\n\nMaintain role-based Kandji blueprints and least-privilege configurations\n\nContribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence\n\nOwn the physical side: laptop locker, hardware inventory, office equipment\n\nTake over day-to-day device operations as we bring them back in-house from our outsourced provider\n\nIdentity, access & SaaS platforms\nOwn onboarding and offboarding end-to-end, across both automated and manually-managed tools\n\nAdminister Google Workspace, SSO/SAML, licences and access reviews\n\nManage day-to-day vendor relationships and procurement on your scope\n\nBuild\nOwn a build project end-to-end, with a more experienced engineer to pair with and learn from\n\nExamples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection\n\nShip automation and self-service tooling that measurably reduces IT toil\n\nMilestones\nFirst 2 months\nJoin IT oncall rotation (helpdesk) with buddy/shadowing support\n\nDiscover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO, Alan Home)\n\nHandle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)\n\nFirst 6 months\nHandle IT oncall shifts autonomously, solving most problems that do not require engineer input\n\nOwn onboarding/offboarding workflows end-to-end\n\nHave wide knowledge of Alan's processes, equipment, and tools\n\nShip a first project\n\nFirst year\nBe regarded as an expert on at least one topic beyond the oncall rotation (e.g. MDM, SaaS admin, compliance documentation)\n\nContribute on device compliance improvements (MDM, EDR, FileVault) across all countries\n\nShip automation or self-service projects that measurably reduce IT toil, with limited guidance\n\nLead small to medium IT projects end-to-end\n\n3 years\nFully autonomous on the User Experience & Platform workstreams\n\nLead medium to high-complexity IT projects end-to-end\n\nMentor newer team members, reduce bus factor through documentation, automation and knowledge sharing\n\nWhat we're looking for\nMust-have - Technical/hard skills:\n1-3 years in IT operations (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)\n\nOperational reflexes: can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience\n\nAutomation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated\n\nDocumentation mindset: writes clear, structured documentation\n\nLearning velocity: Picks up new tools and processes quickly.\n\nMust-have - Behavioral / soft skills:\nWritten-First Communication: Clear, effective written communicator who instinctively documents workflows, shares knowledge transparently, and thrives in an asynchronous work culture.\n\nEmpathetic Problem-Solving: Balanced user-first service mindset with operational pragmatism-delighting colleagues while diagnosing root causes rather than applying band-aid fixes.\n\nAutonomous Growth: Self-directed problem solver who takes early project ownership, learns rapidly alongside senior engineers, and actively seeks feedback to level up.\n\nNice-to-have skills / Bonus points if you have:\nmacOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment)\n\nExperience with Kandji specifically\n\nExposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awareness\n\nSaaS vendor management and/or license administration\n\nInterest in automation and coding (even from college/school projects)\n\nExperience in a fast-growing, multi-country tech company\n\nLanguages: Fluent French & Professional English\nHow we work\nLocation: You must be legally eligible to work from France.\nImportant note: we hire people, not roles.\nIf you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.\nIf you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?\nRemember, this is just a guide, not a checklist. We'll be thrilled to receive your application!\nCheck out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.\nYou want to know more about Alan?\nPerks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.\nA strong culture: People joining Alan are often surprised and delighted by our innovative working method. 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