{"id":3481161,"url":"https://alion.io/job/alarm-com-rma-technician","title":"RMA Technician","company":{"id":58423,"name":"Alarm.com","domain":"alarm.com","url":"https://alion.io/company/alarm-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liberty Lake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:49:25Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T07:48:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are: \nOpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.\nOpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. \nJOB SUMMARY: This position is responsible for repairing all OpenEye products and testing all product returns. The RMA technician will report to the RMA Manager. \nROLE AND RESPONSIBILITIES: Toperform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. \nCommunicates with the RMA Manager about what work needs to be done. \nRepair, test, and troubleshoot OpenEye products sent in for repair and credit. \nPerforms all other duties/responsibilities as necessary or assigned. \nQUALIFICATIONS: \na High School Diploma or a General Education Degree \na minimum of 1 year's related experience and/or training. \nKnowledge and determination to create innovative ideas to help promote a positive work environment. \nAbility to lift up to 50 pounds. \nPlease note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.\nPerks at OpenEye: \nThe pay for this full-time opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.\n Employees are eligible to purchase company stock at a discounted rate\n· Collaborative, fun, creative culture where idea sharing is encouraged\n· Casual dress (Jeans are welcome!)\n· Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.\n· Up to $5,000 annual company match for 401k\n· Company paid short-term/long-term disability, AD&D and life insurance\n· Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs\n· Paid maternity and paternity leave\n· Pet Insurance\n· Free annual membership to Care.com\n· Free access to the Headspace app for you and up to five friends and family members.\n· 15 Days of Paid Vacation accrued per year (increases after year 3)\n· Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous\n· 9 Paid Holidays per year\n· Educational Assistance Program covering non-degree support, undergraduate and graduate degrees\n· Employee Equipment Program - Free Alarm.com system for your home!\n\nOpenEye is an Equal Opportunity Employer \nIn connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. \nNotice To Third Party Agencies: \nAlarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to  . \nThe base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package. \nBase Salary Range\n$19—$21 USD","description_format":"text","description_chars":4882,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Home Devices","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-29T20:14:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":12,"green_card_filings_12m":2,"median_offered_wage_usd":174500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":63,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/alarm-com-rma-technician","json_url":"https://alion.io/job/alarm-com-rma-technician.json","meta":{"generated_at":"2026-11-01T11:22:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58423},"rest":"https://alion.io/mcp/rest/get_company?id=58423"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falarm-com-rma-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falarm-com-rma-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falarm-com-rma-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alarm-com-rma-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falarm-com-rma-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3481161}},{"tool":"search_jobs","arguments":{"company":"alarm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3481161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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