{"id":677950,"url":"https://alion.io/job/albertinvent-senior-engagement-manager","title":"Senior Engagement Manager","company":{"id":669012,"name":"Albert Invent","domain":"albertinvent.com","url":"https://alion.io/company/albertinvent","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"D","score":49,"open_postings":19,"ghost_share":0.842,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LIMS","optional":true}],"status":"live","first_seen_at":"2025-12-09T20:54:23Z","employer_posted_date":"2025-12-09","last_verified_at":"2026-10-30T17:04:34Z","board_verified":true,"closed_at":null,"days_open":324,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":323},"description":"Albert helps chemists change the world by building technology that understands how they work. As chemists ourselves, we know what it’s like when software doesn’t work the way you do - stuck with systems built by people who never spent a day at the bench. That’s why we created Albert OS, the first AI-native operating system for materials science, designed to remove every obstacle between curiosity and discovery.\nWe are looking for an ambitious and results-driven Senior Engagement Manager to join our Forward Deployed Scientist team, reporting to the Regional Director, Engagement & Scientific Architecture - EMEA. The role is critical to driving successful outcomes for Albert’s most strategically important customers.\nIf you're passionate about cutting-edge technology and thrive in a fast-paced, mission-driven environment, we want you on our team!\nWhat you’ll do:\nAs a Senior Engagement Manager at Albert, you will own the full post-sale lifecycle for our most strategic enterprise customers. You’ll be accountable for ensuring customers achieve meaningful business transformation through Albert, while also orchestrating services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized.\nYou will act as the primary relationship owner, responsible for driving adoption and value realization, while also driving program delivery, managing timelines, escalating risks, and coordinating internal resources.\nProgram / Delivery Management\nServe as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully.\nBuild and manage deployment schedules, tracking progress against milestones.\nPartner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations to ensure smooth delivery of workflows and training.\nAnticipate risks, proactively resolve issues, and escalate when necessary.\nEnsure delivery outcomes are translated into measurable customer value\nScope projects and build Statements of Work (SOWs)\nChange Management\nGuide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies.\nEmbed best practices for change and resistance management in all customer programs.\nCustomer Success\nOwn the strategic relationship with enterprise customers post-sale for the remainder of the customer’s journey with Albert, serving as their trusted advisor.\nDevelop and execute customer success plans aligned to business transformation outcomes.\nDrive product adoption across scientific and operational workflows.\nLead value realization activities, including ROI measurement and business reviews.\nMonitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report internally on customer health status, risks and opportunities\nUnderstand and identify Albert services and offerings and how they help meet customer’s objectives leading to upsell opportunities\nSupport renewal and expansion opportunities led by Account Executives\nYou will have:\n7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services\nIdeally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus. \nPMP and/or CAPM certification a plus\nStrong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes.\nAbility to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders.\nDeep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry is preferred\nAbility to analyze customer data and use insights to drive decisions and actions\nFamiliarity with change management frameworks (ADKAR, Prosci, Kotter) strongly preferred and a passion for change management is required\nStrong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels. Experience in nurturing long-term (multi-year) partnerships is essential.\nExcellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives.\nStrong understanding of R&D IT ecosystems: ELN/LIMS, PLM, ERP, and analytics tools\nAbility to travel ~20 to 50% (North America and Europe)\nKey competencies:\nAssertiveness: Comfortable executing with confidence and adept at crucial conversations.\nAdaptability: Comfortable in dynamic, evolving customer and company environments\nGrit: Self-starter, persistent problem solver, relentless in their pursuit of progress.\nInnovator: Passionate about improving customer outcomes through digital tools and scientific rigor\nProactive Collaborator: Proactive, customer-focused mindset with a passion for helping others succeed\nLeadership: Ability to lead initiatives and drive projects to completion with little or no oversight.\nEmpathy: Strong active listening across multiple personas and cultures\nWhy Albert?\nWe have a huge impact. Albert is a growing team with a global reach. We’re building toward a future where discovery feels like exploration, not administration. Where chemists can pursue their most ambitious ideas without friction.\nWe love our global team. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe: India, Germany and Japan. In fact, over 50% of our employees work outside of California. An international remote culture is in our DNA.\nWe care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. We work hard and we play hard.\nWe value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful - every day.\nWe’re always looking for humble, sharp, and creative folks to join the Albert team. If you think you might be a fit, please apply.","description_format":"text","description_chars":6297,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI for Science","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-09-10T23:08:53Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.142,"p_room":0.28,"age_days":324,"expected_fill_days":35,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/albertinvent-senior-engagement-manager","json_url":"https://alion.io/job/albertinvent-senior-engagement-manager.json","meta":{"generated_at":"2026-10-30T18:21:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669012},"rest":"https://alion.io/mcp/rest/get_company?id=669012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falbertinvent-senior-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falbertinvent-senior-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falbertinvent-senior-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/albertinvent-senior-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falbertinvent-senior-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":677950}},{"tool":"search_jobs","arguments":{"company":"albertinvent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":677950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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