Associate I, Complaints
Associate Complaints
Location: Mexico City (Hybrid)
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As an Associate Complaints, supporting the Quality & Regulatory Affairs team, you will be responsible for processing and investigating product complaints, supporting project goals, and ensuring compliance with regulatory requirements through accurate documentation and collaboration.
In this role, a typical day will include:
- Apply specialized knowledge to complete tasks and achieve objectives in the Complaints discipline
- Serve as the primary contact to process, investigate, and monitor trending and reporting of product defect complaints, addressing and expediting them in alignment with company policy and procedures
- Collaborating with Medical Safety and Research and Development teams on adverse events
- Ensure compliance with regulatory agencies' reporting requirements and adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures
- Support complaint activity monitoring, provide suggestions to modify existing manufacturing or packaging processes, and maintain unified product defect investigation operating procedures
- Collaborate with cross-functional teams to drive problem-solving and innovation using scientific principles
- Maintain accurate and complete documentation, ensure rigorous quality control, and complete all required training to meet individual job requirements
- Contribute to the overall compliance of the organization and support continuous improvement.
WHAT YOU’LL BRING TO ALCON:
- Education: Bachelor’s degree (scientific, pharmacy, or healthcare-related)
- 6 months of experience in Quality Assurance, Pharmacovigilance, Technovigilance, or Complaint Handling within medical device and/or pharmaceutical industry desirable
- Knowledge of pharmacovigilance and technovigilance regulations, complaint handling processes, and Quality Management Systems (e.g., ISO 13485) desirable
- Fluency in English and Spanish
- Strong analytical, organizational, and communication skills.
- Computer literacy with standard software platforms
- Ability to manage priorities, work independently, and collaborate effectively with cross-functional and multicultural teams.
HOW YOU CAN THRIVE AT ALCON:
- Opportunity to join a growing, early-stage organization built within a mature, stable global company.
- Friendly working environment and a diverse and highly motivated team
- Individual career development plan and possible career growth within a newly created account
- Truly international environment and daily interactions with colleagues and stakeholders from all over the world
- Attractive benefits & compensation package
- Flexible hours and remote work possibilities (min 3 days per week office-based)
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.