{"id":4161590,"url":"https://alion.io/job/alcon-associate-i-complaints-2","title":"Associate I, Complaints","company":{"id":5809,"name":"Alcon","domain":"alcon.com","url":"https://alion.io/company/alcon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":61,"ghost_share":0.082,"stale_share":0.344,"repost_share":0.098,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Biotech","role_family":"Biotech","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71400,"max":92400,"currency":"USD","period":"year","gross":null,"usd_annual":92400},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T12:27:54Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T12:27:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?\nThis role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.\nThe Associate I, Complaints is primarily responsible for processing and investigating product complaints, supporting project goals, and ensuring compliance with regulatory requirements through accurate documentation and collaboration at our site in Irvine, CA.\n\nSpecifics Include:\nApply specialized knowledge to complete tasks and achieve objectives in the Complaints discipline.\nServe as the primary contact to process, investigate, and monitor trending and reporting of product defect complaints, addressing and expediting them in alignment with company policy and procedures.\nCollaborate with Medical Safety and Research and Development teams on adverse events. Ensure compliance with regulatory agencies' reporting requirements and adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures.\nSupport complaint activity monitoring, provide suggestions to modify existing manufacturing or packaging processes, and maintain unified product defect investigation operating procedures.\nCollaborate with cross-functional teams to drive problem-solving and innovation using scientific principles.\nMaintain accurate and complete documentation, ensure rigorous quality control, and complete all required training to meet individual job requirements.\nContribute to the overall compliance of the organization and support continuous improvement.\nWHAT YOU’LL BRING TO ALCON:\nBachelor’s degree or equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)\nThe ability to fluently read, write, understand and communicate in English\nLocation: Onsite\nTravel Requirements: Up to 10%\nRelocation Assistance: None\nSponsorship Available: No\nHOW YOU CAN THRIVE AT ALCON:\nCollaborate with teammates to share standard processes and learnings as work evolves!\nJoin Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.\nGrow your career in a highly collaborative and diverse environment.\nAlcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!\nAlcon Careers\nSee your impact at alcon.com/careers\nATTENTION: Current Alcon Employee/Contingent Worker\nIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.\nFind Jobs for Employees\nFind Jobs for Contingent Worker\nCompensation and Benefits\nAlcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long-term value. Our compensation approach includes a combination of fixed and variable pay, with short-term and long-term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well-being, provide financial security, and support retirement planning.\nThe salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.\nPay Range\n$71,400.00 - $92,400.00Pay Frequency\nAnnualAlcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to  and let us know the nature of your request and your contact information.","description_format":"text","description_chars":4787,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Flexible time off","Relocation assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Surgical Instruments & Devices","Eyewear"],"lifecycle":[{"event":"open","at":"2026-11-12T12:27:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":4,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 41 · green card filings: 19","filings_12m":41,"filings_prev_12m":62,"green_card_filings_12m":19,"median_offered_wage_usd":110667,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T14:27:28Z"},"pay":{"stated_usd_annual":92400,"is_top_pay":false},"html_url":"https://alion.io/job/alcon-associate-i-complaints-2","json_url":"https://alion.io/job/alcon-associate-i-complaints-2.json","meta":{"generated_at":"2026-11-12T14:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5809},"rest":"https://alion.io/mcp/rest/get_company?id=5809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falcon-associate-i-complaints-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falcon-associate-i-complaints-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falcon-associate-i-complaints-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alcon-associate-i-complaints-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falcon-associate-i-complaints-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4161590}},{"tool":"search_jobs","arguments":{"company":"alcon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4161590},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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