{"id":3711646,"url":"https://alion.io/job/alcon-associate-i-quality-assurance-latam","title":"Associate I, Quality Assurance - LatAm","company":{"id":5809,"name":"Alcon","domain":"alcon.com","url":"https://alion.io/company/alcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":52,"ghost_share":0.058,"stale_share":0.288,"repost_share":0.058,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 13485","optional":true}],"status":"live","first_seen_at":"2026-11-03T23:29:02Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T10:32:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Associate Complaints\nLocation: Mexico City (Hybrid)\nAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.\nAs an Associate Complaints, supporting the Quality & Regulatory Affairs team, you will be responsible for processing and investigating product complaints, supporting project goals, and ensuring compliance with regulatory requirements through accurate documentation and collaboration.\nIn this role, a typical day will include:\nApply specialized knowledge to complete tasks and achieve objectives in the Complaints discipline\nServe as the primary contact to process, investigate, and monitor trending and reporting of product defect complaints, addressing and expediting them in alignment with company policy and procedures\nCollaborating with Medical Safety and Research and Development teams on adverse events\nEnsure compliance with regulatory agencies' reporting requirements and adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures\nSupport complaint activity monitoring, provide suggestions to modify existing manufacturing or packaging processes, and maintain unified product defect investigation operating procedures\nCollaborate with cross-functional teams to drive problem-solving and innovation using scientific principles\nMaintain accurate and complete documentation, ensure rigorous quality control, and complete all required training to meet individual job requirements\nContribute to the overall compliance of the organization and support continuous improvement.\nWHAT YOU’LL BRING TO ALCON:\nEducation: Bachelor’s degree (scientific, pharmacy, or healthcare-related)\n6 months of experience in Quality Assurance, Pharmacovigilance, Technovigilance, or Complaint Handling within medical device and/or pharmaceutical industry desirable\nKnowledge of pharmacovigilance and technovigilance regulations, complaint handling processes, and Quality Management Systems (e.g., ISO 13485) desirable\nFluency in English and Spanish\nStrong analytical, organizational, and communication skills.\nComputer literacy with standard software platforms\nAbility to manage priorities, work independently, and collaborate effectively with cross-functional and multicultural teams.\nHOW YOU CAN THRIVE AT ALCON:\nOpportunity to join a growing, early-stage organization built within a mature, stable global company.\nFriendly working environment and a diverse and highly motivated team\nIndividual career development plan and possible career growth within a newly created account\nTruly international environment and daily interactions with colleagues and stakeholders from all over the world\nAttractive benefits & compensation package\nFlexible hours and remote work possibilities (min 3 days per week office-based)\nKINDLY SUBMIT YOUR RESUME IN ENGLISH\nAlcon Careers\nSee your impact at alcon.com/careers\nAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.\nATTENTION: Current Alcon Employee/Contingent Worker\nIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.\nFind Jobs for Employees\nFind Jobs for Contingent Worker\nAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.","description_format":"text","description_chars":4270,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear"],"lifecycle":[{"event":"open","at":"2026-11-03T23:29:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:7","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/alcon-associate-i-quality-assurance-latam","json_url":"https://alion.io/job/alcon-associate-i-quality-assurance-latam.json","meta":{"generated_at":"2026-11-05T13:19:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5809},"rest":"https://alion.io/mcp/rest/get_company?id=5809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falcon-associate-i-quality-assurance-latam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falcon-associate-i-quality-assurance-latam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falcon-associate-i-quality-assurance-latam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alcon-associate-i-quality-assurance-latam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falcon-associate-i-quality-assurance-latam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3711646}},{"tool":"search_jobs","arguments":{"company":"alcon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3711646},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}