{"id":1421993,"url":"https://alion.io/job/alcon-billing-collections-representative-usa","title":"Billing & Collections Representative- USA","company":{"id":5809,"name":"Alcon","domain":"alcon.com","url":"https://alion.io/company/alcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":36,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1489},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:45:53Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T01:43:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Billing & Collections Representative- USA\nMexico City, Hybrid\nAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.\nAs a Billing & Collections Representative- USA supporting our Finance, Accounting, & Audit team, you will be trusted to ensure timely payments for services rendered or goods supplied, manage credit and collections processes, and maintain healthy customer accounts in USA. \nIn this role, a typical day will include:\nCollecting outstanding receivables according to contract and customer payment terms, identifying and resolving invoice disputes promptly.\n\nMonitoring payment performance and adjusting credit limits and risk codes as necessary to ensure financial liquidity.\n\nCollaborating with customers to improve accounts receivable performance, including setting up special credit arrangements and payment schedules.\n\nPreparing reports on overdue accounts, supporting month-end close, and ensuring compliance with internal and external policies.\n\nProviding training and guidance to junior team members, handling escalated issues, and leading improvement initiatives to enhance processes.\n\nWhat You’ll Bring to Alcon\nBachelor’s degree in Finance, Accounting, or related field (or equivalent experience).\n\n2+ years of experience in Accounts Receivable, Credit & Collections, or similar roles in a call center environment.\n\nStrong analytical skills, attention to detail, and problem-solving abilities.\n\nExcellent communication and negotiation skills with a customer-oriented approach.\n\nProficiency in MS Office and familiarity with ERP systems (SAP preferred).\n\nHow You Can Thrive at Alcon\nOpportunity to develop professionally within a global leader in eye care.\n\nCollaborative and inclusive team environment.\n\nCompetitive compensation package and hybrid work model.\n\nAlcon Careers \nSee your impact at https://www.alcon.com/careers\nATTENTION: Current Alcon Employee/Contingent Worker\nIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.\nFind Jobs for Employees\nFind Jobs for Contingent Worker\nAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.","description_format":"text","description_chars":2903,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear"],"lifecycle":[{"event":"open","at":"2026-09-28T22:45:53Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/alcon-billing-collections-representative-usa","json_url":"https://alion.io/job/alcon-billing-collections-representative-usa.json","meta":{"generated_at":"2026-10-01T19:41:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2347,"day_limit":5000,"remaining_today":2653,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}