{"id":1741028,"url":"https://alion.io/job/alcon-field-service-engineer-southeast","title":"Field Service Engineer - Southeast","company":{"id":5809,"name":"Alcon","domain":"alcon.com","url":"https://alion.io/company/alcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":64,"ghost_share":0.016,"stale_share":0.359,"repost_share":0.016,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":303},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T11:30:36Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?\nAs a LenSx Field Service Engineer, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.\nIn this role, a typical day will include:\nHandle complex technical tasks to ensure Alcon equipment functions effectively as per specifications\nTroubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines\nEscalate issues to relevant engineering teams\nManage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams\nAdhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements\nComplete all required training and meet individual job requirements to contribute to the overall compliance of the organization\nDevelop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals\nKey Requirements/Minimum Qualifications:\nAssociate’s degree or equivalent years of directly related experience\nThe ability to fluently read, write, understand, and communicate in English\n2 years of Relevant Experience\nPreferred Qualifications:\nResolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.\nExperience working with advanced medical devices and with medical devices that use lasers.\nAccustomed to working with hospital operating room and surgery center protocols.\nWorking knowledge of ServiceMax / CRM tools.\nAbility to lift 50 pounds - i.e., tools, replacement parts, etc.\nTravel Requirements: approximately 30% overnight\nTerritory: Southeast - Primarily NC\nHow to Thrive at Alcon:\nImagine your career like never before with focused growth and development opportunities\nJoin Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!\nAlcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!\nSee your impact at alcon.com/careers\nATTENTION: Current Alcon Employee/Contingent Worker\nIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.\nFind Jobs for Employees\nFind Jobs for Contingent Worker\nALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY\nAlcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. 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