{"id":2519866,"url":"https://alion.io/job/alcon-payroll-apprentice","title":"Payroll-Apprentice","company":{"id":5809,"name":"Alcon","domain":"alcon.com","url":"https://alion.io/company/alcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":72,"ghost_share":0.014,"stale_share":0.25,"repost_share":0.014,"time_to_fill_p50_days":27,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Finance","role_family":"Finance","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-14T10:40:38Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T23:46:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a detail-oriented and proactive Apprentice - Global Benefits Operations to support the handling of employee benefit-related cases across countries supported by Aon. The role will involve reviewing, processing, tracking, and resolving benefits queries and transactions in line with defined processes, service level agreements, and country-specific requirements. Aon supports multinational organizations with globally aligned and locally relevant benefits strategies across countries, making accuracy, responsiveness, and process discipline especially important in this type of work.\nThis internship is ideal for someone who is eager to build experience in global HR operations, benefits administration, case handling, stakeholder coordination, and service delivery within a fast-paced environment.\nKey Responsibilities\nSupport the end-to-end handling of employee benefits cases for countries supported by Aon.\nReview incoming requests related to benefits and ensure cases are categorized, assigned, and processed accurately.\nRespond to employee, manager, and stakeholder queries related to benefits within agreed timelines.\nValidate case details and supporting documentation before processing.\nMaintain accurate records in HR systems, case management tools, and trackers.\nFollow country-specific process guidelines, benefit eligibility rules, and documentation requirements.\nEscalate complex, high-risk, or out-of-scope cases to the appropriate team or supervisor.\nCoordinate with internal teams, vendors, and stakeholders to support case resolution.\nMonitor pending cases and follow up to ensure timely closure.\nSupport service delivery by adhering to defined SLA, quality, and compliance requirements.\nIdentify recurring issues, process gaps, and opportunities for improvement, and share observations with the team.\nAssist in preparing reports, dashboards, and status updates related to benefits case volumes and trends.\nMaintain confidentiality of employee and organizational information at all times.\nBe available to work in fluctuating shifts, including night shifts, weekends/holidays if required by business needs.\nKey Skills and Competencies\nStrong attention to detail and accuracy\nGood written and verbal communication skills\nAbility to manage tasks in a fast-paced, high-volume environment\nStrong organizational and time management skills\nAbility to follow standard processes and instructions carefully\nBasic analytical and problem-solving skills\nCustomer/service-oriented mindset\nAbility to work collaboratively with global teams\nWillingness to learn country-specific benefits processes and policies\nFlexibility to work in rotating shifts, including night shift\nPreferred Qualifications\nGraduate / final-year student / recent graduate in Human Resources, Business Administration, Commerce, Management, or a related field\nBasic understanding of HR operations or employee life cycle processes is an advantage\nFamiliarity with case management tools, HR systems, or MS Office applications (Excel, Word, Outlook, PowerPoint) is preferred\nPrior internship or academic exposure to HR/shared services/global operations is a plus\nEligibility / Experience\nFreshers\nFreshers with strong learning agility and interest in HR Operations / Benefits Administration are encouraged to apply\nBehavioral Expectations\nDemonstrates professionalism and accountability\nShows willingness to learn and accept feedback\nHandles confidential data responsibly\nCommunicates clearly and respectfully with stakeholders\nDemonstrates ownership of assigned tasks and timely follow-through\nAdapts well to changing priorities and shift schedules\nSuccess Measures\nAccuracy in case handling and documentation\nTimely turnaround of assigned benefit cases\nAdherence to SLA and quality standards\nEffective stakeholder communication\nConsistent process compliance\nWillingness to learn and improve continuously\nWorking Conditions\nMay require working in global support windows across multiple time zones\nRotational schedule with day, evening, and night shifts\nAbility to support peak volumes during critical business periods\nHybrid or in-office support may be required based on business needs\nSample Short Version for Posting\nWe are hiring an Intern - Global Benefits Operations to support the processing and coordination of employee benefit cases across countries supported by Aon. The role involves case handling, query resolution, documentation review, system updates, and stakeholder coordination while ensuring accuracy, SLA adherence, and process compliance. Candidates should have strong attention to detail, communication skills, and flexibility to work in rotating shifts, including night shifts.\nATTENTION: Current Alcon Employee/Contingent Worker\nIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.\nFind Jobs for Employees\nFind Jobs for Contingent Worker\nAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.","description_format":"text","description_chars":5284,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear"],"lifecycle":[{"event":"open","at":"2026-10-14T10:40:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-10-15T04:22:03Z"},"pay":null,"html_url":"https://alion.io/job/alcon-payroll-apprentice","json_url":"https://alion.io/job/alcon-payroll-apprentice.json","meta":{"generated_at":"2026-10-15T04:22:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5809},"rest":"https://alion.io/mcp/rest/get_company?id=5809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falcon-payroll-apprentice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falcon-payroll-apprentice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falcon-payroll-apprentice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alcon-payroll-apprentice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falcon-payroll-apprentice"}]}