{"id":2914361,"url":"https://alion.io/job/alcon-sr-associate-sales-operations-3","title":"Sr. Associate, Sales Operations","company":{"id":5809,"name":"Alcon","domain":"alcon.com","url":"https://alion.io/company/alcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":64,"ghost_share":0.016,"stale_share":0.359,"repost_share":0.016,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4086},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T10:24:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T11:30:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.\nAs a Sr. Associate, Sales Operations, you will collaborate with Sales, Contracts, Customer Service, Accounts Receivable and external customers to ensure chargebacks are processed in accordance with contractual agreements, company policies, and financial controls.\nThis is an onsite role based at our Fort Worth, Texas Main campus.\nIn this role, a typical day will include:\nReview, validate, and process wholesaler chargeback claims in a timely and accurate manner.\nAnalyze chargeback submissions against contract terms, pricing agreements, and eligibility requirements.\nResearch and resolve chargeback discrepancies, deductions, and disputes.\nCommunicate with wholesalers, distributors, and internal stakeholders regarding claim status and issue resolution and pricing changes (including WAC).\nMonitor chargeback aging reports and ensure timely resolution of outstanding claims.\nIdentify and escalate invalid, duplicate, or non-compliant chargeback submissions.\nResearch and resolve EDI inquiries including management of EDI partners on pricing agreements.\nSupport continuous process improvement initiatives to enhance efficiency and reduce processing errors.\nEnsure compliance with company policies, contractual obligations, and regulatory requirements.\nPrepare comprehensive reporting on fixed and variable agreement compliance, value-at-risk exposure, and calculated compliance reserves.\nLead the semi-annual EFA Compliance Remediation process by developing, distributing and tracking detailed performance and compliance reports for variable agreements.\nPrepare and distribute recurring and ad hoc reports including Monthly Chargebacks Pending\nManage GPO and Government contract membership assignments in Vistex by researching member rosters, validating customer affiliations, and resolving discrepancies.\nMaintain accurate records and support documentation for audit purposes.\nGenerate reports and provide analysis on chargeback trends, volumes, and financial impact.\nSupport the creation and maintenance of Standard Operating Procedures and knowledge repositories, ensuring deliverables for quality, accuracy, and on-time project delivery\nundefined\nWHAT YOU’LL BRING TO ALCON:\nBachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.) \nThe ability to fluently read, write, understand, and communicate in English \n2 Years of Relevant Experience\nPreferred requirements:\nExcellent communication and interpersonal skills.\nMinimum of 3-5 years of experience in operation or business analytics role.\nStrong analytical skills with keen attention to detail.\nHow to Thrive at Alcon:\nManage your own workload and schedule while hitting your set targets.\nBuild positive working relationships to achieve positive goals and business objectives.\nBalance experiencing new environments and working autonomously in a remote sales environment.\nAlcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!\nAlcon Careers\nSee your impact at alcon.com/careers\nATTENTION: Current Alcon Employee/Contingent Worker\nIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.\nFind Jobs for Employees\nFind Jobs for Contingent Worker\nALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY\nAlcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to  and let us know the nature of your request and your contact information.","description_format":"text","description_chars":4666,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear"],"lifecycle":[{"event":"open","at":"2026-10-20T10:24:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/alcon-sr-associate-sales-operations-3","json_url":"https://alion.io/job/alcon-sr-associate-sales-operations-3.json","meta":{"generated_at":"2026-10-22T11:50:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5809},"rest":"https://alion.io/mcp/rest/get_company?id=5809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falcon-sr-associate-sales-operations-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falcon-sr-associate-sales-operations-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falcon-sr-associate-sales-operations-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alcon-sr-associate-sales-operations-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falcon-sr-associate-sales-operations-3"}]}